Kunal Som

Kunal Som 17 B Bansori Housing Society Kolkata, West Bengal 700099 Telephone:- / e-mail:-EDUCATION Madhyamik from South Point High School in year 1998. Higher Secondary from A J C Bose College in year 2000. Part I B Sc completed from A J C Bose College in year 2003. WORK Convergence Contact Center (2004) Work Description: Worked as a Customer Service Executive​ ​on​ ​calling​ ​for​ ​processes​ ​like mortgage lead generation, Grants, Online Pharmacy IKF Technologies Limited (2005) Work Description: Worked as a Customer Service Executive on outbound sales calling for processes like Mortgage lead generation, Mortgage warm transfers. Trained new joinees on product and process for Mortgage. Wipro Ltd (2006) Work Description: Worked as a Customer Service Executive for ​HP​ Customer Service. Worked as a CCOD member creating and mailing day end reports to Management & Business. Worked as a Fit ​Trainer​ for the new Joinees for ​HP​ customer service. Monitoring their progress and improving them helping them on live calls and submitting their daily & weekly progress report to management was entirely my responsibility. HSBC Data Processing India Pvt Ltd -) Work Description: Joined as a Customer Service Executive for ​HCS​ serving HSBC credit card customers and upselling HSBC products as well. Worked on Service plus queue selling HSBC internal products like Credit Keeper, Personal Account Protection. Had been always consistently good with sales and quality of calls. Moved to ​Collections Back Office Data​. Worked on Bankruptcy, Deceased and other complicated collection cases. Had always maintained 100% quality after being BAU on the process. Promoted as a Quality Analyst for the same department. Worked on monitoring the quality of work processed by the CSE and marking them errors on the mistakes. Providing feedback to respective CSE and coaching them on the same if required. Joined ​Wealth Operations​ as a Wealth Operation Executive. Worked on Limits, Funds, Investments of clients, Bries, Stock creation on IMS and Phoenix Databases and HUB, Manual Deal Tickets, NCI, Statement chasing, Saye and checking of the quality of work processed by other processors. Joined ​Corporate Actions​ within Wealth Operations Department and worked for more than 2 years with Corporate actions Team. Had been an integral part of the Corporate actions team. Worked on end to end process of any event announced by any company within HSBC Stockbroker Services(HSS) . Creating and sending letters to shareholders notifying about the event announced by the company. Checking letters created by other processors.Worked on all Morning SLAs like Daily SSN, AFD, WCA. Creating and maintaining New events on HUB, both Mandatory & Voluntary events. Worked on all kind of events like Capital Repayment, Liquidation, Open Offer, Rights Issue and lot more. Worked on Elections & Election letters. Receiving Payments on HSBCNET and paying them out to the clients through HUB and HSBCNET. After Payment tasks like Fractional payments. Creating and sending payment letters to shareholders. Checking Announcement letters and Payment letters created by other processors. Allocating Letters to work on to all the processors of the team equally. Trained new joinees to the Team on AFD’s, Payment Letters, WCA and other important tasks. In total work experience of more than 15 years in BPO and KPO. PERSONAL SKILLS AND COMPETENCES: Expert on different IBM framework sessions like HUB, IMS, Phoenix, Cutas, Fiscal. Knows Microsoft Excel, Word, Powerpoint. Decent keyboard skills and typing speed. Worked on systems like Avaya, Aspect, Nova CRS. HOBBIES Listening to Music, Cooking. LANGUAGES Hindi, Enlish and Bengali. ABOUT ME Hard work, honesty and sincerity are my strong points. Wish to work in an Organisation with great work culture and environment. Always offer the best I can do for the betterment of the Organisation I work for. DATE: PLACE: KOLKATA