A diverse Systems Engineer with 8+ years of experience in developing and maintaining IT systems, and nearly 5 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
TOOLS
Azure, SCCM, ADFS, Jamf, AirWatch, Intune, Apple DEP, Cisco TMS, Office 365, Windows 7/8/10, Mac OS X-, PowerShell, CMD, AppleScript, Bash, Pexip, Skype, ClickShare
PROFESSIONAL EXPERIENCE
True Manufacturing Co., Inc., O’Fallon, MO
Systems Engineer | March 2018 to Present
Perform Azure administration for the enterprise as a global admin user
Implemented advanced Azure Conditional Access polices to secure Office 365 resources
Designed and implemented system architect for JAMF & Intune for 150 Mac devices.
Integrated Apple DEP enterprise-wide to reduce new device setup time by 50%
Perform SCCM application and server administration for over 2,000 workstations
Built PowerShell apps and scripts to automate installations and common tasks enterprise-wide
Spearheaded code sign procedures for Windows, Mac, and iOS applications
Execute certificate administration for Root CA and public certificates
End User Solutions Specialist | March 2017 to March 2018
Implemented SCCM for 2,000 devices, which resulted in a 15% reduction of helpdesk tickets
Created more than 200 automated application deployments in SCCM for the enterprise
Managed device compliance baselines via SCCM related to BitLocker, WOL, and power settings
Created automation tools via PowerShell to save IT personnel 10% of their time spent on daily tasks
Deployed a solution to extend the life of aging factory IT equipment to save over $1 million
Switched to native disk encryption for Apple and Windows to save $30,000 per year
Led training classes on the enterprise usage of Skype and increased user adaption by 30%
Transitioned to a new recycling vendor to reduce IT asset sorting time by 20% per year
Deployed an internal auction website for the resale of decommissioned IT assets to generate thousands of dollars and reduce weekly administration time by 30%
Desktop Technician | January 2014 to March 2017
Delivered Tier 3 tech support to end users worldwide
Designed and implemented system migration for AirWatch to hosted cloud for 1200 devices.
Created and documented enterprise solutions for factory scanners with iOS and Windows Mobile
Conducted hands-on technology training with new onsite users and salespersons from the field
Lexington Public Schools, Lexington, NE
High School Technology Specialist | May 2012 to January 2014
Provided Tier 3 tech support to 950 users—students and faculty—in a 1-to-1 computer environment
Resolved issues with the network, printers, projectors, SMART Boards, iPads, and Apple TVs
Managed rollouts, closeouts, and upgrades for student computers as well as the PC and Mac labs
EDUCATION
College of the Ozarks – Point Lookout, Missouri
2012, B.S. in Mass Communication (Radio/Video Production)
