Kyna Mae J. Villanueva

I worked as a Customer Service Representative for more than 3 yrs. Loving and enjoying your work is a great advantage. Why? Putting your client/customer as a top priority will connect into an excellent and great relationship to achieve your goal. Giving excellent customer service will make you feel better like them.

Always remember that the only thing you need is still to put yourself in their shoes.

Work achievement:

YP YELLOW PAGES: From Tier 1 - (Billing inquiry,Payments, Simple and complex changes, Adjustment, Listing, website, inbound and outbound calls

Tier 2 - claims, collections, emails, outbound calls.

Tier 3 - onboarding, product support, website banners, sales, upgrade, simple and complex changes, etc.

WALMART: Tier 1 - processing an order, replacement, canceling, discount, coupons, tracking orders, etc.

EXPEDIA: Tier 1 - booking, reservation, canceling hotels, flight, etc.

I love my work, as I love myself.

I hope to work with you in the future!

Kyna