Laarni Mae Amit

Laarni Mae O. Amit 142 L-9 Yabut St. Brgy Rizal Makati City-- BACKGROUND SUMMARY A knowledgeable and proficient person who has an extensive background in customer service and sales may it be face-to-face or over the phone transactions. A service-oriented person fully-equipped with excellent communication and interpersonal skills that are a must in a hospitality career that deals with interacting and communicating with different types of people, knowing what their wants, attending to their needs, giving what is beneficial to them, making sure that they experience a high level of satisfaction. CAREER OBJECTIVES Intend to build a career at leading corporate of high-tech environment with committed and dedicated people, who will help me to explore myself and realized my potential and willing to work a key player in a challenging and creative environment. To be involved in a reputable institution that creates an atmosphere of learning and training geared towards growth in the professional field. To be equipped with the necessary skills that will enable me to significantly contribute in fortifying an already established but dynamic company. Educational Background School Address Year Highway Hills Elementary SchoolMariveles, Mandaluyong City - Saint Charles Educational InstitutePembo, Makati City - Partido State University Camarines Sur, Bicol - (Bachelor of Arts in Communication) PROFESSIONAL EXPERIENCE Uber Philippines Level 3 Community Operation Specialist (September 2016 - October 2017) take ownership of building Uber’s global support center that will deliver world-class service to tens of thousands of riders across the world. Be the charming, natural problem-solver the riders and partner-drivers will love. We understand them and do our best to reach the resolution needed. Will cause riders to continue riding, and partner-drivers to continue operating on the platform. Will also be the reason that riders and partner-drivers will rave about the brand and will advocate for us to get more people to be users of the app. Alorica Pacific Rim Phil. – Samsung Office of America Laptop, Printer, Tablet, Camera Support (October 2012 – December 2014) Quality Assurance Specialist Ensures all Quality Assurance guidelines are met with every call. Ensures all agents deliver consistent results at the core of quality assurance procedures. Do listening sessions with agents, side listening, and coaching sessions for the improvement and consistency of their call handling. Making sure that not only agents meet the guidelines of Quality but also being efficient at all level of their job position TRG (iBex) At&t -ISP ,phone,cable support (October 2011 – October 2012) Technical Support Agent Provides excellent technical/customer service while engaged in a customer call and ensures the highest standard solution is given regarding the technical issues or concerns. Provides and ensures accurate information on troubleshooting walkthroughs with customers. Provides input and educating the customers in performing basic troubleshooting steps. Metis Apax Co. (September 2010 – September 2011) Appointment Setter (Healthcare Account) Provides excellent customer service while engaging in a conversation with the customer. Provides excellent sales compensation for each customer.