Lacey Mathews, PMP, MBA, CSM--SUMMARY
• Versatile digital project manager with extensive knowledge of the software development, advertising, education,
and travel industries
• Professor of Project Management, experienced in both managing projects and teaching future PMs
• Project Management Professional (PMP) and Certified Scrum Master (CSM)
• Strong leader with comprehensive knowledge of project management tools, methodologies, and practices
• Skilled problem solver; confident and experienced in both matrix and functional environments
• Excellent communicator with experience in client and executive facing relationships
PROFESSIONAL EXPERIENCE
Pilgrimage Project Management
February 2014 – Present
Director of Operations
• Generate and manage revenue through development of efficiency-based processes to better optimize
resources, technology, and project management
• Responsible for ongoing process evaluation, improvement, and implementation
• Oversee development and launch of employee onboarding, retention, and management programs
• Work with a variety of clients to analyze existing operations to identify constraints, define process, and
maximize efficiency
• Build and maintain ongoing process systems across multiple clients for invoicing, billing, sales, and project
management processes
Program Manager and Lead Consultant
• Responsible for overall project and program management for clients in the software development, web and
digital development, advertising, education, marketing, and health care industries
• Manage projects using both waterfall and agile methodologies
• Act as consultant and coach for clients developing internal processes and procedures
• Manage all recruitment and onboarding of freelance contractors including sourcing, vetting, and compliance
regulations
• Identify all structure and reporting needs, monitor and control risk, manage budget, and ensure quality project
delivery and closure
• Directly manage freelance resources assigned to projects
Westwood College/Colorado Mountain College
May 2014 - Present
Adjunct Faculty – Project Management, Human Resources, and Operations
• Responsible for educating students in all areas of operational management and process design
• Operational management courses focused on process design, revenue management and tracking as relates to
operational oversight, and SOP implementation and mangement
• Project management courses taught include all project phases (inception, planning, execution, monitor and
control, closure, human resources in project management, PMP preparation, and project management
capstone).
• Responsible for facilitation of all curriculum, online discussions, study seminars, and grading of course
materials
Travelport, Denver CO
Program Manager
December 2012 – March, 2014
• Worked closely with product management, development team, and stakeholders to ensure coordination of overall
software product delivery across multiple teams
• Managed project scope, schedule, budget, and risk mitigation including the creation and communication of
project plans, documents, and progress reporting for the creation of Global Distribution System (GDS) software
• Managed $3M + budget and funding process throughout the project from initial client contract approval through
product delivery and acceptance
• Effectively communicated in writing and face-to-face presentations on project status, metrics and reporting to
all levels within organization including technology Vice Presidents and Directors, Product team, Quality
Assurance, Enterprise Architecture and vendors
• Directly managed team of 15+ resources and vendors, both on and off shore
Pearson, Centennial, CO
Project Manager
August 2009 – November 2012
• Managed multiple concurrent, technical projects focused on eLearning and LMS platforms including mobile
project development for native and responsive web applications, SaaS products, data management, and custom
platform applications ranging in value from $250K - $2M
• Acted as product manager to design and implement product roadmap for development and roll-out of client
deliverables
• Scheduled and conducted all project meetings including overall project planning sessions, daily standups,
iteration planning, retrospectives and lessons learned reviews
• Consultatively managed discovery process including the creation of solution based estimates, SOW
documentation, and client facing presentations
McClain Finlon Advertising, Denver, CO
Project Manager
September 2007 – February 2008
• Acted as project lead and owner for the creation of advertising materials including interactive web-based
materials, direct mail, run-of-print materials, branding development, and database management
• Managed web-based design projects through full development life cycle and delivery
• Collaborated with department director for oversight of process development, implementation, and training to
enhance and facilitate project management organization model throughout the agency
MeriCal, Anaheim, CA
Operations and Project Manager
August 2004 – July 2007
• Planned and implemented company-wide projects with a focus on technology use for fulfillment of client
requests including new client implementation, estimate and SOW creation, supply chain management, resource
allocation, and organizational design
• Created project management process parameters including schedule, budget, resource allocation, reporting, and
presentation of project results
• Designed and created organization hierarchical structure after major company merger
• Developed strategic relationships with suppliers and vendors to successfully negotiate contract agreements
SKILLS
• Proficient in all Microsoft Office applications with extensive knowledge of Excel, Word, PowerPoint, Project,
and SharePoint
• Proficient in project management and digital asset database programs including Rally, Jira, Base Camp, Creative
Manager Pro software, and Confluence
EDUCATION AND CERTIFICATION
● Project Management Professional
● Certified Scrum Master
● Master’s Degree in Business Administration (MBA), primary focus on Project Management
○ Chapman University. Degree completed in May of 2007
● B.A. International Studies
○ University of California, Irvine. Degree completed in June of 2004
