Laica Laping

Laica N. Laping-♦-Skype ID: laica.laping CAREER OBJECTIVE To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals. EDUCATION Rizal Technological University Bachelor of Science in Business AdministrationUndergraduate Major in Marketing WORK-RELATED EXPERIENCE Pro-Cleaning Sydney March 2016 to June 2016 Appointment Setter Email Handler Lead Generator Admin Staff AsuraNovember 2015 to May 2016 English Teacher / Sales Trainer Performance Coach Sales Script Maker Code Marketing LtdJuly 2015 - September 2015 Homebased Lead Validation and Web Research Use website for confirmation of customers travel details Use of CRM to keep track of leads for potential claimants Email customers about updates and current status of their claim Tabulate all information for further research  Do outbound calling to prospective clients Simple DeskJuly 2015 - August 2015 Homebased Telesales Representative Cold calling Enrollment process to award braces to qualified prospects. Updating CRM for customer info Primary Wave MediaAugust 2015 - August 2015 Homebased Lead Generation for Solar USA Set appointments for a Solar Technician to visit the customer Provide call back dates for local solar panel technician Cold Calling gShift LabsJune 2015 - July 2015 Homebased Sales List Builder Lead Generation Web research for possible SEO customer Cablingjobs.com under www.upwork.comJune 2015 - June 2015 Homebased Telemarketer Cold Calling Telesales for website registration on an online job post site. Updating CRM Optix ResolveMay 2015 - June 2015 Homebased Level 1 Technical Support and Sales Representative Inbound and outbound calling Level 1 technical assistance for windows computer Basic troubleshooting Error Diagnosis Updating CRM to enroll clients for Level 2 assistance if needed VXI Global Solutions, Inc. October 2014 – April 2015 At&t U-Verse Technical Support Handled troubleshooting assistance for internet modem, router and cable boxes for west division of United States of America Customer Assistance for basic troubleshooting on computers and email client programs Handled account changes Assistance for Billing Related Inquiries Concentrix Daksh Services CorporationApril 2014 – October 2014 Sprint Customer Care (Segment 1) Handled all customer concern about their account, regarding billing, services, rate plans, discounts, network issues, account changes, billing adjustments, and all general inquiries about sprint products and services. Convergys Philippines CorpSeptember 2013-March 2014 Comcast Technical Support Specialist Handled troubleshooting assistance for internet modem, router and cable boxes for west division of United States of America Customer Assistance for basic troubleshooting on computers and email client programs Handled account changes Assistance for Billing Related Inquiries Teleperformance PhilippinesFebruary 2010-September 2013 Licensed Telesales Representative for Life, Non-life, Accident and Hospitalization Insurance Responsible in proposal process on targeted client of Yuchengco Group of Companies in Philippines Handles Insurance Enrollment and premium related discussions SKILLS & INTERESTS Verbal and written communication, client & partner relationship management, business development, high touch customer service, attention to detail & organized, self-sufficient & proactive, client & partner hospitality, presentation experience and ability to successfully train. What is your best quality as a worker that can impress an employer? I think my positive attitude and outlook on life is my best quality, because even if I’m faced with a lot of pressure and negativity, I always look on the brighter side of things. Not only does it make incredibly hard tasks easier but it also helps me overcome the stress of my work.