Laine Ong

 Laine Ong Angeles City, Philippines T:- E:-S: live:onglaine Skills Detail-oriented Positive and friendly Excellent work ethic Team building expertise Goal oriented Summary Meticulous phone agent, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Sales, Customer Service, and Office Administration. Experience Freelancer, Visual Zone Marketing Services Home-based — August 2013 – Present Accomplishments Contact business or private individuals by telephone Answered and managed incoming and outgoing calls while recording Deliver prepared sales talks to persuade potential customers Maintain call logs and reporting details regarding calls Account Specialist, Teletech San Fernando, Pampanga – 2011 - 2013 Accomplishments Managed high call volume with tact and professionalism. Resolved customer issues related to billing and account Referred unresolved customer grievances to designated departments for further investigation. Documented all customer inquiries and comments thoroughly and quickly. Telemarketing Supervisor, SMT Data Key Inc Clark Pampanga — 2006 - 2010 Accomplishments Prioritized daily workflows, including all outbound calls, quotes and sales-related inquiries. Set weekly goals for six inside telemarketing representatives. Exceeded targeted sales goals by 60%. Education Holy Angel University Bachelor of Science in Management —-