Laire Cayabyab
VIRTUAL ASSISTANT /
CUSTOMER SERVICE SUPPORT
Personal Profile
Work Experience
I am very passionate about what I do and
always ensure to deliver EXCELLENT
QUALITY of work.
I love to challenge and be challenged.
A customer and detail-oriented person,
excellent customer service, honest and
reliable.
CUSTOMER SERVICE MANAGER
Skills
•Exceptional communication and
networking skills
Successful working in a team
environment, as well as independently
The ability to work under pressure and
multi-task
The ability to follow instructions and
deliver quality results
Strong analytical and problem solving
skill
Tech Savy
Fast learner
Excellent in Managing People
Excellent at organizing
Intermediate of Dropbox,
LastPass,Google Apps, Canva, and
CRM
The SM Store ( Metro Main Star Asia Corp.)
April 2016 - June 29, 2018
Ø Oversee customer service department (gift registry, telephone
operator, package counter, gift wrapping service, returns of
merchandise)
Oversee customer service department
Ø Ensure that the department is fully operational, complete
supplies and manpower
Ø Manage and train Customer Service Supervisor, Customer
Service Assistants and Customer Service Clerks
Ø Interact with customers on a daily basis, responding to their
questions and guiding them to the appropriate service
Ø Build good customer relations
Ø Handling complaints and inquiries
Ø Handling return transactions
PRODUCT SPECIALIST
Courts Singapore Pte. Ltd.
August 2014 - October 2015
Ø Achieves individual sales targets
Ø Develop a comprehensive and up-to-date knowledge of
products and services that the company is offering to customers
Ø Handles customer inquiries and provides professional advice
on products and services; offering a total solution proposition to
customers
Ø Maintains high engagement level with customers; ensures
quality standards for customer service
Ø Responses to and resolves customer complaints and comments
on a timely basis
Ø Ensures housekeeping and workplace safety & health
standards are met
Ø Explain and perform product demonstration on the features
and functions
Laire Cayabyab
VIRTUAL ASSISTANT / CUSTOMER SERICE SUPPORT
Personal Details:
Work Experience
Blk 44 Lot 3 Emerald Street Holiday
Homes, Biclatan, General Trias, Cavite
Birthday : Sept. 25, 1980
Home: --LinkedIn: @lairecayabyab
Skype: lei cayabyab
CUSTOMER SERVICE EXECUTIVE CUM
CASHIER
Courts Singapore Pte. Ltd.
October 2010 - July 2014
Ø Manage daily collection
Ø Attend general accounting inquiries
Ø Oversee the return and exchange of the products
Ø Attend customer inquiries promptly with a professional &
service oriented attitude
Ø Manage proper manning/roster of the department
ASST. BRANCH HEAD (AMBASSADOR)
Education
BACHELOR of SCIENCE in
HOTEL AND RESTAURANT
MANAGEMENT
Graduated 2001
eBusiness Services Inc. - Western Union Money
Transfer Agent
October 2007 - Sept 2010
Ø Over-all In-Charge in the branch
Ø Monitor, direct, organize, plan branch operations
Ø Ensures that the branch is fully operational and well managed
through the proper shifting of manpower and close coordination
and training of staff
Ø Ensure that customer relations(satisfaction) is highly priority
Ø Ensure that all equipments are properly working
Ø Proper projections of cash in the branch
Ø Prepares and double check everyday reports and its accuracy
Ø Ensure proper communication in the branch
Laire Cayabyab
VIRTUAL ASSISTANT / CUSTOMER SERICE SUPPORT
Work Experience
ASST. STORE MANAGER
Chowking Food Corp.
November 2002 - October 2007
Ø Operational management: organizing stock and equipment,
ordering supplies and overseeing building maintenance,
cleanliness and security
Ø Financial management: planning and working to budgets,
maximizing profits and achieving sales targets set by head office,
controlling takings in the restaurant, administering payrolls, etc
Ø People management: recruiting new staff, training and
developing existing staff, motivating and encouraging staff to
achieve targets, coordinating staff scheduling and rotas
Ø Working to ensure standards of hygiene are maintained and
that the restaurant is complying with relevant health and safety
regulations
Ø Ensuring high standards of customer service are observed at
all times
Ø Implementing, and instilling in the team, company policies,
procedures, ethics, etc.
Ø Handling customer complaints and queries
Ø Devising and marketing promotional campaigns
Ø Preparing reports and other performance analysis
documentation
Ø Reporting to and attending regular meetings with area
managers or Operations Manager/Franchisee
Ø Establishing relationships with the local community and
undertaking activities which comply with the company's
corporate social responsibility programs
CASHIER
Chowking Food Corp.
September 2001 - November 2002
Ø Receive the payments of the customer
Ø Prepare the bill of the customer
Ø Check the items purchased by the customer
Ø Report errors or failure to the store manager regarding the
payments
Ø Turn over the earnings to the store manager
Ø Courteously greet the customer
Laire Cayabyab
SPEED TEST
Laire Cayabyab
DISC PERSONALITY TEST
