Lalaine Cura

I've been with BPO Industry for almost 7 years so I've learned how to handle calls like Sales call, Technical Support Customer Service and taking Escalated Calls. With this years of experience I have effectively learned and understand and resolved customer's issues.

To provide World Class quality customer service we build rapport with the client using a seamless resolution delivered in a fluid conversational manner. Providing relevant self-help option that promote simplicity,transparency and time efficiency. Assisting client to the best that we have for him to have positive impact with the company.