- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 45 years old
- Location:
- Pasay city, NCR, Philippines
- Experience:
- 9 years
LANEE A. LLANETA
119 C. JOSE MALIBAY PASAY CITY
CEL.#-
EMAIL ADD: -
Personal Information:
BIRTHDAY: December 12, 1978
AGE: 38 years old
CIVIL STATUS: Married
CITIZENSHIP: Filipino
HEIGHT: 5’ 1”
WEIGHT: 154 lbs.
LANGUAGE SPOKEN: English, Tagalog
WORK EXPERIENCE:
EXL PHIL. SERVICES
May 27, 2013-present
One Ecom Center, Pasay City
Position:
*Revenue Specialist
YRCW (Yellow Roadway Corporation)
Accounts Receivable
Job Description:
1. handles a local portfolio with past due and current accounts.
2. In charge of collecting past due from delinquent accounts, identifying issues why invoices are not being paid according to terms
3. accepting payments from past due and current accounts
4. requires invoice resolution for disputes
5. perform skip tracing for possible/ alternative contact information
*POC of the team
1. in charge of the team if Supervisor is not available
2. sends day to day performance of the team standing
3. responsible in submitting reports (collections dashboard /collection metrics) on monthy basis based on the overall month performance for both local and corporate
4. tracks the daily attendance of the team
*Quality Assurance Intern (shortlisted)
24/7 INC
Nov.14,2012 – May 2013
Solaris Bldg. Makati City
Position:
*Customer service Representative
Tmobile Account
Segments: *PayMonthly Android Team
Job Description:
1. handles billing, sim activation, ordering of handset and other related customer service queries
2. handles basic troubleshooting procedures for android handsets including blackberry phones, apple, windows and universal
WEST CONTACT SERVICES
May 7, 2007 – Oct. 31, 2012
Cybergate Tower 1 Pioneer Mandaluyong City
Position:
*Account Manager
Barclays Account ( August 2008- present)
Segments:
Inbound (Oct 2009)
Job description:
1. collect payments to bring the account current
2. assist customers in some billing issues and other concerns
3. provides payment options and negotiate to help customers with financial difficulties
PVU (skip tracing) (May 2009-October 2009)
Job description:
1. update and verify customers contact information
2. delete invalid phone numbers
3. collect payments to bring the account current
Outbound (August 2008-May 2009)
1. call customers and collect payments to bring the account current
*Senior Representative
Earthlink Account (May 2007 – June 2008)
Job description:
1 cancel account for internet connection
2. requires knowledge in customer retention
3. assist in customer care functions
4. upsell add-on services
ADVANCED CONTACT SOLUTIONS
Jan. 23- April 18, 2006
Allied Bank Bldg. Makati City
Position:
Customer Service Representative
Job description:
1. handle customer service and inquiries
2. requires knowledge in customer care, negotiation and customer
retention
3. requires basic technical skills for troubleshooting
EL SHADDAI RESTAURANT-
M. Reyes Pasay City
Position:
Cashier/ Officer in charge
Job description:
1. monitors daily financial operation of the store
2. handles operational function of the store
EDUCATIONAL BACKGROUND:
College: LYCEUM OF THE PHILIPPINES
Business Administration Major in Management
Intramuros, Manila
-
High School: LYCE’E D’ REGIS MARIE
Dr. A. Santos Ave. Sucat, Paranaque
-
Elementary: ST. CYR ACADEMY
Dr. A. Santos Ave. Sucat, Paranaque
-
CHARACTER REFERENCES:
Kamille Labay
Team Leader
YRCW
Cel # :-
May Jornales
Quality Compliance Analyst
YRCW
Cel#-
