Lani B. Balingatan

 LANI BALINGATAN Contact Number: Mobile:- Home: - Email:- Home Address: #24-A2, Panorama Apts., Purok 5, Upper Fairview, Baguio City OBJECTIVE:__________________________________________________________ To obtain a position as a customer service specialist and provide excellent customer service. EMPLOYMENT HISTORY July 21, 2016- June 1, 2017 Call Center Agent Shami Gourmet Restaurant- Dubai, UAE Take food orders via phone, online (Talabat, Zomato and 24H), and device applications (tablet- Deliveroo and UBER) Process food deliveries, follow-up orders Dec. 2010- March 2012 Customer Service Executive Aegis People Support -Baguio Manage large amounts of inbound and outbound (as per customer) calls in a timely manner. Follow communication “scripts”. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to up sell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. February 2005- June 2010 Technical Support Representative SITEL Inc., - Philippines Troubleshoot internet connection and router issues. Troubleshoot basic computer problems like browser issues. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional products/services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Reporting malfunctions of the software tools as encountered. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Nov. 2003 – January 2005 Sales Clerk SM Department Store • Ensure high levels of customer satisfaction through excellent sales service. • Assess customer’s needs and provide assistance and information on product features. • Maintain in-stock and presentable condition assigned areas. • Actively seek out customers in store. • Remain knowledgeable on products offered and discuss available options. • Cross sell products. • Team up with co-workers to ensure proper customer service. • Build productive trust relationships with customers. December 2000-march 2002 Sales Lady Blue Ocean Department Store • Assess customer’s needs and provide assistance and information on product features. • Maintain in-stock and presentable condition assigned areas. • Actively seek out customers in store. •Sells mobile phones, accessories and recharge. Assistant Supervisor 1999 Forever Living Products • Assist customers in buying and selling of products from the company. • Perform effective product demos to prospects. •Train new recruits. •Remain knowledgeable on products offered and discuss available options. SKILLS _______________________________________________________________________ • Excellent in English communication both in written and oral. • Strong phone contact handling skills and active listening. •Strong computer skills, Microsoft Office • Proven customer support experience. •Great customer service and good team work player. •Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Ability to multi-task, prioritizes, and manages time effectively. EDUCATIONAL BACKGROUND________________________________________ B.S. Respiratory Therapy Nov. 2013 – Mar. 2015 Pines City Colleges (Undergraduate) Baguio City National High School June 1991- March 1995 Magsaysay Elem. School March 1991 CHARACTER REFERENCE Carmelita Genove COMELEC -Tuba, Benguet-/- John Ritchie Tolentino Teleperformance, Baguio City- Ma. Lourdes “Rhony” Imperial Meten Company, ESL Tutor, Baguio City-