Lanni Ellinor Eseo

Lanni Ellinor Ecommerce Management and Real Eseo Estate Specialist About Me Contact Information E-commerce, Real Estate, and Marketing plus Executive Assistance, I have a rock-solid experience with customer support and management with EOS tools training. From email support to processing refunds, creating discounts, returned items, and disputes. I also have vast experience with Real Estate, process development to comps, land, and house flipping. I experienced lease creation and credit background verification. From creating graphic designs and videos for social media posts to marketing. I am enthusiastic, motivated, and positive taking your support team to the next level. I make sure deadlines are met and provide you information straightforwardly, good or bad no circling. Resourceful as I can be, having to work with different companies and backgrounds, I have managed to self-study applications online and successfully make use of it. Experiences Softwares used Canva Sketchpad Investment Dominator FreshDesk Salesforce Tawk.to Messenger Gmail Slack, Asana, Monday.com, Trello Zoom, Skype, RingCentral MS Word, Excel, PPT Tenantech, iti:DirectMail REI Conversion, Appfolio, Podio Amazon, Volusion Shopify, Wordpress Globiflow, Globimail Sococo BioLink/ Service Review Front Desk Assistant - Smile after Surgery -) Email Management Calendar Management Answer calls - inquiry about schedules Calls qualified patients for the free surgery Collect documents like consent, and panoramic x-ray. and consent Create Treatment Plans in accordance with the codes provided and sent them to the clinics Create Social Media posts/videos for Tiktok and Instagram General VA - Fixyr Marketing Strategy (2021 - 2022) Create Social Media posts/videos for Tiktok and Instagram Email Management Calendar Management Lead Generation via BrandSparks and WebAudit Process Management and Development Customer Support Manager - Luxx Curves ( 2017 - 2022 ) Conduct day-to-day project coordination, planning, and implementation across teams Process refunds, disputes (PayPal, chargebacks, and BBB) Generates monthly analytic reports Assisted concerns, feedback, comments and review on Amazon, Facebook, Instagram, and TikTok Ensure the items are shipped in Amazon EU Conduct Bi-monthly meetings to provide updates and improvements needed for social media and customer service Creates discounts, gift cards ,and $0 order replacements Built S.O.P Edit product information, especially during sale Ensure that all information on the website is correct, especially sizing, description and price Lanni Ellinor Ecommerce Management and Real Eseo Estate Specialist Experiences Contact Information General VA - Rocket Station (2017 - 2022) Positions: Executive Assistant Process and Development Social Media Manager Property Management *** ***This This is is an an agency agency where where II handled handled multiple multiple real real estate estate clients clients with with different different roles roles mentioned mentioned above. above. Softwares used MS Word, Excel, PPT Canva, Sketchpad Shopify, WordPress FreshDesk, Salesforce, Tawk.to Amazon, Podio, Volusion Investment Dominator Globiflow, Globimail, Sococo Slack, Asana, Monday.com, Trello Tenantech, iti:DirectMail REI Conversion, Appfolio Below are my tasks and responsibilities: Email Management Calendar Management Created Podio System Built Process in Process St Built Process and development training system Created email/SMS automation and voice mail setup Build workflows Responsible for social media posts (Facebook, Instagram, Tiktok) after creating their social media profile Website Syndication (ensuring all houses, lots and lands are posted on the website) Quality Check - make sure all posts are clean, concise and factual information Create lease agreements Creating Marketing Ad materials Involved in Market Research Answered calls for maintenance and customer service Responsible for credit background check Back Office Loyalty Specialist - Balsam Brands -, 2018 - 2019, 2019 - 2020) Answer emails Create $0 orders Approve / Disapprove FTR Replacements MPX Clothing BioLink/ Service Review ( 2017 - 2018 ) Responding to emails Responsible for tracking the order Ensuring that all details on the orders are met since items are customized Cuddle Companions ( 2017 - 2018 ) Responding to emails Ensuring that the cuddler will meet the client on the said date and time Answers feedbacks and complaints from both cuddler and clients