Laura Jakelin Parolin Gomez

Hi!

Thank you for taking my profile into consideration. Here is a rundown of my skills and capabilities. I have always regarded myself as having a standout personality and a go-getter attitude that have provided me with the mental strength and professionalism to thrive in this independent field of work. Making me someone who works towards problem solving and self-motivation.

I have 7 years of experience in customer service, which I have developed over the fields of virtual assistance, telemarketing, and team supervision. In these fields, I have come to learn how to empathize with and understand the client's needs and problems and come to a satisfactory resolution for both parties—the company I represent and their client of interest. Understanding also that some problems can't have immediate resolution, I have been able to mediate in complicated situations and calmly redirect the affected party to the proper area in which their problem can be properly addressed, while also maintaining a calm and controlled demeanor with the right positive attitude in order to portray knowledge and professionalism to the affected party so that they can be sure that they are being assisted by someone that comprehends and guarantees a proper follow-up on their issue at hand.

As a team supervisor, I have come to understand the difficulties that a work team may come across, such as communication, motivation, and organization. In my experience in these fields, I have had a proven track record of accomplishing positive results by demonstrating an increase in revenue for the company by improving these affected areas.

As a telemarketer, I have had diverse experience in B2C and B2B calls. In which I did thorough follow-ups on my daily task, with weekly detailed reports of how my outcome for that week had been. My communication skills have brought positive results in several campaigns with high rates of appointment setting and closed sales.

As a virtual assistant, I have learned how to schedule myself for an office schedule from home and have been diligent and organized for my activities. The area of virtual assistants has also proven to be an area of lots of continuous learning. With the constant application of knowledge in different areas of technology and staying up-to-date with the current apps and websites of use for the fields of online working, it's always good to maintain a positive attitude and quickness to learn new skills. A keen eye for detail is also always required in order to keep activities up to speed and performed in a correct and orderly fashion.

• Outstanding customer service

• Attention to detail

• Organized

• Great communication

• Team player

• Quick learner

• Problem solver

• Excellent written and verbal communication skills (in English and Spanish)

• Familiar with Slack, Zoom, Gsuite, and Microsoft Teams

• Familiarity with CRMs such as Follow-Up Boss, GoHighlevel, Liondesk, and KvCore

• Familiarity with several calling platforms such as Mojo Dialer, CallShaper, Zoiper, Bria, Ring Central, Vonage, Grasshoper, Convoso, and Gvoice

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