Laura Sordi

LAURA SORDI Customer Service Agent EXPERIENCE CUSTOMER SERVICE AGENT FOR FINANCE PROJECT SYKES, Berlin | January 2020 - present Answering big amounts of inbound calls and replying to big amounts of emails Dealing with customers' complaints Creating and developing relationship with customers in a friendly and professional manner Data entry duties: keep updated the database by entering new customers and merchants and all their details PERSONAL PROFILE RECEPTIONIST, HOSTESS AND RESERVATION AGENT NOPI Restaurant | July 2016 - June 2019 I am a professional, reliable and customer orientated Welcoming guests and show them to their table Taking reservations over the phone using a booking software called Opentable and answering emails both during service and during the office shift bilingual able to integrate easily into a team. Organising reservations and preparing the menu for the big parties Data entry duties: keep updated the book of guests entering all their personal details such as name, address, phone number, email but also their preference regarding the food and the After many years working in high pressure and busy environments I gained excellent communication skills and experience in every aspect of customer service. I am able to multitask and restaurant in general Admin duties: organizing orders, deliveries, repairs in case of need and in general managing all the duties in the restaurant HOSTESS AND WAITRESS SHAMPERS Wine Bar and Restaurant | February 2013 - June 2016 Welcoming guests and show them to their table Taking reservations over the phone Administration and organization of the duties in the restaurant solve issues quickly, dynamic and always willing to learn Data entry duties: keep updated the book of guests entering all their personal details such as name, address, phone number, email but also their preference regarding the food and the restaurant in general new things. I aspire to find a job and a Admin duties: organizing orders, deliveries, repairs in case of need and in general managing all the duties in the restaurant work environment where my RECEPTIONIST, RESERVATION AGENT AND HOSTESS positive attitude would allow B&B CASCINA DELL'ORSO | 2007 - 2012 (Seasonal job) me to grow personally and professionally. Taking reservations over the phone and email Managing and updating the website of the B&B Keep the book of the guests updated entering their details, preferences and notes about their visits and any relevant feedback Administrating the duties of the B&B such us orders deliveries and repairs when needed SKILLS Able to work under pressure Quick learner Excellent communication skills and well organised Attentive to details Patient and emphatic Willing to learn new skills Able to work independently Capable to multitask Problem solving orientated Welcoming guests and showing them to their rooms EDUCATION INTERIOR DESIGN COURSE UAL University of Arts of London | January 2017 - December 2017 BACHELOR IN CIVIL ENGINEERING University of Perugia | July 2012 COMPUTER SKILLS Microsoft Office Software Adobe Software Autocad CONTACT (- Opentable LANGUAGES Italian Mother Tongue -English (Fluent) 33 Finowstraße 10247, Berlin Spanish (Fluent)