Laureille Quijano

A highly skilled and dependable Customer Support Specialist with 8 years of experience in providing technical assistance, coordinating and dispatching fault tickets, ensuring customer and /or clients requirement is met and lastly, an expert in Customer Support and Order delivery arrangement.

A former Universal Customer Service Representative in a telecommunications company with 6 years of experience, expert in customer care, frontline services, sales, and customer retention.

Excellent communication skills, both written and oral, are successful in coordinating with internal and external customers. Proficient in using communication and collaboration tools and applications:

• SLACK
• MS Application
• Trello
• Cisco Webex
• Google Suites
• Canva
• Zendesk
• Gorgias
• Shopify

Dedicated and a team player who can be relied upon to help the company achieve its goals. Agile, committed, and keen on details in delivering accurate, quality work, ensuring business success. Adaptable and self-disciplined to overcome challenging business environments.