Lauri Dutsas-Carrick

5 Parkway Forest Drive, Unit # 503, Toronto, ON M2J 1L2- Lauri Dutsas-Carrick ADMINISTRATIVE AND CUSTOMER SERVICE Experienced in an administrative and customer service capacity. SUMMARY     Invoice and payment processing Dispatch Payroll processing Proficient in MS Office Suite.    Entry level technical support File management Collections EXPERIENCE Nambu Botanicals / Vaaak Sounds Customer Support / Administrative Assistance - Part Time    Answer customer request via email and telephone Posting to media pages Assist with administrative tasks. English to Work Online Course Designer / Instructor - Part Time    Feb 01, 2015- Dec 01, 2015 Design customer service scripts to be used to teach customer service to ESL students Assist in the writing of online courses Assist in the planning and structure of customer service classes geared to ESL students GDI Facility Services Canada Administrator for The Exchange Tower and First Canadian Place              Sept 01, 2015- Present Sept 25, 2000-Nov 1, 2014 Taking and dispatching cleaning related calls, received by phone, fax or email Acknowledging and closing The Exchange Tower calls Processing a bi-weekly unionized payroll for approximately 200 employees WSIB reporting Processing insurance forms for our staff Organizing and tracking all employee paperwork Typing correspondence, both internal & external Managing all computer files and email for our sites Month end financial reporting Completing KPI’s ISO & fire safety training Set up and reporting for “Leeds” Collections Previously employed with Telus Mobility as Client Business Analyst -); Ticketmaster Canada as Phone Room Supervisor -). EDUCATION TEFL Express Teaching English as a Foreign Language Certificate (In Progress) Seneca College Fitness Leader’s Certification (In Progress) University of Toronto B.A., (In Progress) Completed some 3rd year credits towards my B.A. York Mills Colligate, Completed my SSGD