Lavinia Dragoi

As a customer service specialist with almost 2 years working experience I have acquired a strong customer’s service experience. Throughout my experience on the international CS market, I have acquired strong communication skills, a personal approach to the business combined with the eagerness to constantly over-achieve. I have been constantly in the top ranks of the teams that I worked for and I have been constantly surpassing the key figures expected for me to deliver. I have a strong customer focus and business acumen acquired while working as Help Desk Specialist, with vast experience communicating with internal departments and third parties, resolving issues, managing client accounts, anticipating client needs and coordinating logistics. I am easily adaptable relishing fast paced environments with the ability to work autonomously or within a team. Confident, diligent and thoroughly dedicated in all pursuits: currently seeking a new professional challenge in which to further develop and apply a highly transferable skill-set, guaranteed in the ability to deliver significant and measurable value to any organization.