Leah Simiyu

CURRICULUM VITAE Leah Simiyu P.O. Box 75855- NAIROBI- Email:-Personal Summary I am an energetic and enthusiastic individual who enjoys challenges and committed to achieving personal goals. I have clear, logical mind with practical approach to problem solving and a drive to see things through to completion. I have a great eye of details. I am eager to learn .I am able to interact with all professional in a constructive, creative and professional manner. Career Objective A committed and well-motivated person who aspires to hold a position where she will be able to interact with customers on a daily basis. Highly articulate and having a clear friendly voice, Leah is more than able to offer concise and polite assistance in administrative position. She is currently looking for an exciting opportunity in a customer focused environment, where she will be able to deliver a high quality service and support her employer’s vision. Work Experience 2016- Present Freelancer Skills Article writing Academic writing Sales and marketing Creative writer Customer support Blogging Advertisement 2012- Present Self Employed at Agri-Business Duties Doing general farming Feb 2014 – March 2016 Administration Officer Research Triangle Africa (RTA) Duties  Managed and executed administrative, project and executive support activities associated with the office of a core division.  Provided and overseen the provision of direct staff support to the CEO.  Overseen and administered the day-to-day activities of the office; developed policies, procedures and systems which ensured productive and efficient office operation.  Supervised the work of subordinate staff in supporting roles, including assigning workload and monitoring employee performance.  Performed research and analysis on specific issues, as required, and independently prepared non-routine letters and reports, which were at times highly sensitive and confidential in nature.  Organized and facilitated meetings, conferences and other special events coordinated and attended committee meetings and participated in committee discussions as appropriate.  Oversaw the operation of office accounts and planned and monitored expenditures as appropriate. Knowledge, Skills and Abilities  Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in diverse community  Ability to gather, data, compiles information and prepares reports.  Record maintenance skills.  Skill in budget preparation and fiscal management.  Ability to use independent judgment and to manage and impart confidential information.  Ability to analyze and solve problems.  Knowledge of office management principles and procedures.  Skills in the use of database management, word processing and spreadsheet. October 2013-Jan 2014 Business Consultant Resolution Insurance Company Duties       Sale Company’s policies to clients Provided and proposed the best solution that met client’s needs Quote and closed the sales orders on the initial customer inquiry Effectively managed and solved clients complaints Received and processed clients’ order and received inbound and made outbound calls to resolve routine client concerns in a timely and professional manner. Coordinated and resolved clients follow-up requests to provide and maintain the highest level of customer service. Accomplishments  Attracted potential clients by answering product and service questions.  Maintained contact with clients leading to 90% customer retention  Provided an excellent service to all clients October 2011-Nov 2011 Research Assistant Research Triangle Africa Duties  Collect data in Eastleigh town from different households  Cross check all questionnaires  Give report to the team leader at the end of everyday Key competencies and Skills         Effective planning and organizational skills Creativity and innovation Ability to lead and manage a team of professionals. Ability to interact with a diverse group of people Excellent oral and communication skills Good interpersonal skills Proficiency in Ms Office suite packages Presentable and fast thinker with excellent conflict resolution skills Academic Qualifications The University of Nairobi- B.A (Anthropology) it is a social science- Second Class Honors (Upper Division) St. James Bulimbo Girls Secondary School- Kenya Certificate of Secondary Education Mean grade B Mumias Complex Primary School- Kenya Certificate of Primary Education Marks 387 out of 500 marks REFEREES Jared Maaka Akaki Siso Institute of Anthropology, Gender and African Studies University of Nairobi P.O. Box- NAIROBI - Ken Odary Senior Research Officer Research Triangle Africa P.O. Box- NAIROBI - Email-Lucy Wangui Unit Manager Resolution Insurance Ltd P.O. Box- NAIROBI - Email:-