LEASTER R. ANINIPOC
CUSTOMER SERVICE REPRESENTATIVE
CONTACT ME AT
Ubos Pundok Basak Pardo
Cebu City
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PERSONAL PROFILE
Energetic Customer Service Representative with 2 years of
experience resolving complex customer inquiries.
Passionate about building strong customer relationships,
driving brand loyalty, and increasing customer engagement.
www.facebook.com/Leaster16
WORK EXPERIENCE-
Customer Service Representative - Chat Support
Concentrix | May 2019 - present
SKILLS SUMMARY
Computer Skills
Organizational Skills
Time Management Skills
Communication Skills
Address customer issues and resolve them in a timely and
efficient manner.
Troubleshoot systems, network problems, diagnosing
and solving software issues at users end.
Helping customers complete purchases, upgrades, and
returns, and frequently provide advice
Quick Thinking and Effective
Decision Making
EDUCATIONAL HISTORY
Take-Charge Attitude
University of Cebu - Mambaling Campus
AWARDS RECEIVED
April 2020 - Top 1 Agent
171.7 %, Concentrix
April 2020 - Top DLTR ,
Concentrix
July 2020 - Top 4 Agent
115.5 %, Concentrix
February 2021 - Top 1 Agent
119.22 %, Concentrix
February 2021 - Top 1 Agent
Final Star of 5, Concentrix
February 2021 - Top 1 Issue
Resolution 100 %, Concentrix
March 2021 - Top 2 Agent
of the Cluster and 15 % Agent
of whole TMO Echat - Cebu
Department
Alumnos St, Cebu City, Cebu
Bachelor of Science in Marine Transportation-
Holy Rosary School Of Pardo
Natalio G Bacalso Ave., Pardo Poblacion,
Cebu City, 6000 Cebu-
