LEE WIN TAGHAP
Home address:
8809
Email:
Mobile Number:
Purok Mahigalaon Townsite Brgy KingKing, Davao de Oro Philippines,--
To be able to work in a company that would help me enhance my skills in dealing with other
people. And to be part of the company’s success that I will be working with.
PROFESSIONAL EXPERIENCE:
SPLACE
Davao City, Philippines
Appointment setter
May 2020 – December 2020
● Cold calling
● Calling potential solar panel clients and setting an appointment for them to speak with a
sales person.
Sutherland Global Services
Davao City, Philippines
CSR/TSR/SALES ASSOCIATE
2017 – 2018
● Assisting customers concerning their service
● Removes virus and malware infection.
● Offering services to existing AT&T customers for out of scope issues.
● Optimizes PC performance, windows update, email configuration and windows
software installation
● Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
● Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
● Recommend improvements in products, packaging, shipping, service, or billing methods
and procedures in order to prevent future problems.
● Fix connectivity issues with gaming devices, androids, smart TV’s, streaming devices,
etc.
Sutherland Global Services
Davao City, Philippines
ESCALATION CASE MANAGER
2018 - 2019
● Investigates fraudulent calls, customer billing complaints and customer interactions
with remote technicians.
● Send reports to the clients (AT&T CONNECTECH CLIENTS)
EDUCATIONAL BACKGROUND:
UNIVERSITY OF MINDANAO TAGUM COLLEGE
Bachelor of Science in Criminology
Tagum City, Philippines
2013 - 2015
CERTIFICATIONS AND AWARDS:
Certificate of Recognition – Exemplary Attendance Record
Outstanding performance awards
Team Manager University passer
-
PERSONAL INFORMATION:
Citizenship:
Filipino
Age:
29 years old
Civil Status:
Single
Gender:
Male
Date of Birth: October 8, 1991
Place of Birth: Tagum City, Philippines
Religion: Roman Catholic
Height: 5’7
Weight: 75kg
Language spoken: English, Tagalog
Skills/Competencies:
● Able to cooperate and work effectively with team
● Assertive but polite, trainable, productive, and determined
● Can easily adapt to changes
● Can manage to execute multiple tasks
● Good communication and problem solving skills
CHARACTER REFERENCES:
Mark Glendel Embudo
Senior Team Manager
Sutherland Global Services
Davao City, Philippines
-
Mark John Tiempo
Team Manager
Senior Team Manager
Sutherland Global Services
Davao City, Philippines
-
