9+ years of experience in the BPO industry and more than 4 years in the Remote/Work at Home industry. As part of my manager experience i have been responsible for performance, productivity, efficiency and profitability of my operations ensuring we met and exceeded company's and client expectations.
Core Competencies
● Ability to develop, plan, direct, organize and coordinate programs and strategies for process improvements.
● Analysis and Resolution of Conflict.
● Management of Staff and Team Work.
● Analytical, pro-active, and Human Leadership.
● Good Interpersonal and Communication Skills.
● Excellent Time Management Skills.