Leoniel C Bermas

I am an enthusiastic high-energy customer service representative. I have over 5 years of experience in the Customer Service and Technical field.

I have worked in huge companies, I've been promoted to Subject Matter Expert and assisted agents for 6 months.

I have perseverance when I work. I am very adaptive to changes. I will go the extra mile if it's needed just to finish my job with integrity.

Throughout my time online I have learned to work with these programs:

*Zendesk

*JIRA

*HelpHub

*Google Voice

*Zoom

*Outlook

*Apple Mail

*Beatrix24

*SalesMate

*CRM

*VOLIE

*SYNC

*Drive Centric

*Slack

*Dashboard

MY SKILL SETS:

*Customer Oriented

*Inbound Calls

*Outbound Call Handling

*Experience in Soft Phone Handling

*Experience in AVIA Phone Handling

*Live Chat/Email Support

*Answering Product Inquiries

*Patient

*Flexible

*Multitasking

*Attentive to details

*Aloware

*MsTeams