Leorint Alexandra

Curriculum vitae PERSONAL INFORMATION Alexandra Leorint Cheile Turzii Nr. 62, 042096 Bucharest (Romania) --www.facebook.com/leorint.alexandra Skype alexa.sandra05 WORK EXPERIENCE 10/08/2017–10/09/2017 Receptionist/ Assistant Manager Hotel Tania-Frankfurt 3* Street Selari, Nr. 5 Bucharest, Bucharest (Romania) http://www.taniahotel.ro/ ▪ Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately ▪ Checking guests in and out ▪ Enquiring about their stay ▪ Answering screening and forwarding incoming phone calls ▪ Receive, sort and distribute daily mail/deliveries ▪ Order front office and housekeeping supplies and keep inventory of stock ▪ Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing ▪ Handling reservations (by phone, e-mail, booking.com, expedia.com and HRS) ▪ Entering the reservations in the system, checking for repeating guests or creating new profiles ▪ Taking payments(cash, credit card, bank transfer) ▪ Handling guests complaints and solving their problems efficiently in a professional manner Business or sector Accommodation and food service activities 05/03/2016–05/06/2017 Receptionist/Shift leader Athena Royal Beach Hotel 4*, Constantinou Bros Poseidonos Ave, Yeroskipou, Cipru, Paphos (Cyprus) http://www.athenaroyal-cbh.com/ ▪ Greeting the guests and offering refreshments ▪ Taking the Vip guests to the superior check in room and offering champagne, explaining the hotel facilities and escorting them to the rooms ▪ Check guests in and out in the system ▪ Taking internal and external phone calls and transfering the line to the other departments (housekeeping, maintenance, restaurants, bars, reservations department, human resources, accounts department, revenue department, etc) ▪ Giving information to visitors, answering their questions and showing around the hotel when necessary ▪ Making reservations for guests ▪ Maintaining an organized reception area ▪ Scanning documents and updating internal systems ▪ Archiving paper files ▪ Booking meeting rooms ▪ Handling guests complaints in a professional manner and informing my supervisors when necessary 12/10/17 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 5 Curriculum vitae Alexandra Leorint ▪ Putting profiles in the system ▪ Taking payments (cash, credit card, checking vouchers) ▪ Sending messages to the rooms ▪ Taking reservations for the a la carte restaurants ▪ Taking care of guests requests and making sure they are fulfilled such as late check out requests, toiletries replenishments etc) ▪ Taking care of the weekly requizition ▪ Recommending local restaurants and booking them for guests, reccommending places to visit and booking excursions for them as well as car rental companies ▪ Prioritizing the shift duties of the day and helping collegues being their shift leader Business or sector Accommodation and food service activities 27/06/2015–30/09/2015 Receptionist/Intern Grup Arbo Aparthotel-Apartamentos Olimar ll 3*, Cambrils (Spain) Calle Colón, 3, 43391 Vinyols i els Arcs, Cambrils (Romania) https://www.olimar2.com/ ▪ Assisting the main receptionist during the check in and check out procedures ▪ Answering phone calls and taking messages ▪ Preparing all the paper work needed for the day ▪ Passing information to the other departments ▪ Taking payments ▪ Enquiring about guests stay and aproaching them in a friendly manner ▪ Taking notes of their complaints and passing them to my supervisors, trying to find solutions ▪ Communicating efficiently with guests of all nationalities (spanish, catalans, french, british, russians, germans) ▪ Helping in the restaurant during busy hours as a cashier or hostess ▪ Putting profiles in the system and checking the police report Business or sector Accommodation and food service activities 10/01/2015–12/02/2015 Receptionist/ Intern Epoque Hotel Bucharest 5*, Bucharest (Romania) Intrarea Aurora 17C, Bucharest (Romania) http://www.hotelepoque.ro/ ▪ Assisting the main receptionist with all the procedures ▪ Meeting and greeting clients ▪ Booking meetings ▪ Arranging couriers ▪ Keeping the reception area tidy ▪ Answering and forwarding phone calls ▪ Screening phone calls ▪ Sorting and distributing post ▪ Printing reports Business or sector Accommodation and food service activities 22/06/2014–28/09/2014 Travel agent/Guide (as part of my proffesional practice for college) Happy Tour Petrosani Srl 1 Decembrie 1918, Petrosani, Petrosani (Romania) 12/10/17 © European Union,- | http://europass.cedefop.europa.eu Page 2 / 5 Curriculum vitae Alexandra Leorint www.Facebook.com/Happy-Tour-Petrosani-/ Travel agent (office work): ▪ Arranging flights, insurance and accommodation ▪ Using a booking system to secure holidays ▪ Collecting and processing payments ▪ Advising clients on travel arrangements ▪ Sending out tickets to clients ▪ Keeping clients up to date with any changes ▪ Dealing with complaints or refunds Tour guide: ▪ Checking the lists and making sure everyone is in the bus when leaving from Romania to take them to Greece (Paralia Katerini, Olympic Beach, Nei Pori) and also when leaving from Greece to take them back home ▪ Taking clients passports and handling all the paperwork while crossing the borders ▪ Making sure everyone is in the bus after every break ▪ Giving all the relevant information regarding the destinations as well as important things worth mentioning during the route ▪ Solving clients problems if any at all ▪ Making sure they are checked in in the right hotels ▪ Giving them the local guides contact details 20/09/2011–20/05/2012 Radio presenter Radio Big Fm Deva (hometown) Bulevardul Decebal Nr 14, Deva (Romania) http://radiodeva.ro/bigfm/ Coordinating work with the other collegues and sometimes with the producers to develop program material while taking into consideration the type of show and requests from the audience Participating in fundraising efforts during Christmas and Easter. Choosing songs and arranging them in a certain order Read the news and provide relevant interventions during the breaks Taking phone calls from listeners Taking requests from listeners Making comments regarding certain songs EDUCATION AND TRAINING 15/10/2012–12/02/2016 Bucharest University, Faculty of Letters, Romanian-English, Bucharest (Romania University of Bucharest Edgar Quinet, Bucharest (Romania) http://www.unibuc.ro/facultati/litere/ ▪ Romanian and English Literature ▪ Grammar and Vocavulary in both languages ▪ Phonetics ▪ General linguistics ▪ Etnology ▪ Academic writting 12/10/17 © European Union,- | http://europass.cedefop.europa.eu Page 3 / 5 Curriculum vitae Alexandra Leorint ▪ Latin literature ▪ Syntax in English and Romanian ▪ Spanish as third language Bachelor's Degree Paper on Stephen King's The Shinning - translating excerpts from the book and commenting in a professional and adequate way the choices made (vocabulary, synonyms, certain expresions, slang etc) 05/09/2008–09/05/2012 Traian HighSchool Deva Deva (Romania) ▪ French as a primary language ▪ Sociology ▪ Psychology ▪ Logics ▪ Romanian Literature ▪ Romanian history ▪ English as a secondary language ▪ Music French Language Certificate - after a complex project presented to a jury regarding drug addiction among french teenagers 12/09/2012–09/01/2015 The Economy of Trade, Tourism and Services University of Petrosani, Petrosani (Romania) http://www.upet.ro/licenta.php Microeconomics, Macroeconomics, Mathematics applied in economics, Basics of Informatics, Basic Accounting, Business Communication and correspondence in a foreign language - English, Management, Law, Fundamentals of Commodity Science, Information Systems and information applications in business administration , Corporate Management, Finance, Business Communication and correspondence in a foreign language English, Physical Education, Special tourism transactions. During the third year I froze my studies because the other university was taking most of my time but I am planning on finishing this one as well (sometime in the future) 10/02/2016–28/02/2016 Photography Course Photohotel, Brasov (Romania) http://www.photohotel.com/ro/ 17/09/2017–29/09/2017 EUROPEAN STRUCTURAL AND COHESION FUNDS EXPERT Course http://www.tineripentrueducatie.ro/ 09/11/2014–03/03/2015 Receptionist Course IcepHotelSchool Bucharest (Romania) http://icephotelschool.com/ Theoretical courses and professional practice and internships in hotels in Romania and Abroad 12/10/17 © European Union,- | http://europass.cedefop.europa.eu Page 4 / 5 Curriculum vitae Alexandra Leorint (Epoque Hotel Bucharest and Olimarr II Cambrils Spain) PERSONAL SKILLS Mother tongue(s) Romanian Other language(s) English UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production C1 C1 C1 C1 C1 Bachelor's Degree Paper on Stephen King's The Shinning Spanish C1 C1 C1 C1 C1 French B1 B1 B1 B1 B1 Portuguese B1 B1 A2 A2 A2 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills ▪ Good communication skills gained by talking to guests from all around the world from simple contexts to complex ones. ▪ Ability to interact and effectively communicate with people from diverse backgrounds, highlighting teamwork and problem solving. ▪ Good written communication skills as well as nonverbal communication skills which is very important during face-to-face interraction Organisational / managerial skills ▪ Leadership, shift leader receptionist working with 2 to 4 colleagues, distributing each one's duties and responsabilities ▪ Very good at prioritizing tasks and respecting deadlines ▪ Well organized, working well under pressure Job-related skills ▪ I worked with Fidelio, Opera and Medallion as programms but I have more experience with Fidelio ▪ Rapidity in typing ▪ Multitasking Digital competence SELF-ASSESSMENT Information processing Communication Content creation Safety Problem solving Proficient user Proficient user Proficient user Proficient user Proficient user Digital competences - Self-assessment grid ECDL - European Computer Driving Licence 12/10/17 © European Union,- | http://europass.cedefop.europa.eu Page 5 / 5