Leslie Anne Landia

Leslie Anne F Landia A: Pagsabungan, Mandaue City, Cebu 6014 M:- E:- Key Qualities ● Over 3 years experience as an Executive Assistant to Directors, CEOs and Angel Investors ● Proficient in Google Workspace (Gmail, Calendar, Contacts, Drive, Docs, Sheets, Slides, Sheets, Meet) ● Proficient in using various communication channels like WhatsApp, Skype, Slack, Google Chat, Zoom ● Proficient in Microsoft Office (Word, Power Point, Outlook) Experience MAY 2019 - PRESENT Athena, Remote - Executive Assistant ● Manages client inbox by screening and organizing emails ● Prepares email drafts for clients to review and send ● Uses Google Suite to prepare and sign documents, reports and presentations for the clients ● Uses other signing tools like Docusign and Adobe ● Assists in maintaining accuracy in client’s billing trackers ● Manages client calendar by coordinating meetings and overseeing all other work and personal related event schedules ● Manages client Calendly and Doodle accounts to make coordinating schedules easier and faster ● Assists in creating expense reports ensuring that all data and supporting documents are accurate and complete ● Assists in travel planning by doing general travel research, managing bookings and creating itineraries ● Prepares meeting bios and takes meeting minutes as needed ● Prepares weekly task reports and daily text reminders for the client ● Conducts general research on various topics ● Facilitates shadow sessions and training on specific skills to assist in onboarding new staff AUGUST 2015 - MARCH 2019 ePerformax Contact Centers Cebu, Cebu City - Global Communications Training Supervisor ● Evaluated trainer performance through in-class training delivery observations ● Conducted semi-annual performance reviews ● Consistently provided feedback to trainers ● Conducted train the trainer sessions for new modules and updates on policies 2 ● Conducted trainer certifications for new modules ● Conducted calibration sessions with the recruitment team and training team ● Screened applicants and conducted final interviews for new trainee and trainer posts ● Evaluated interview recordings of recruiters and select trainers for quality control and provided feedback as necessary ● Created SOPs for trainer certifications and trainer administrative tasks ● Managed trainer and trainee bi-weekly payroll ● Worked with partner clients to understand workforce needs ● Used Microsoft Word and other software tools to create documents and other communications. ● Prepared quarterly performance reports using SWOT - Strength, Weakness, Opportunities and Threats JANUARY 2015 - AUGUST 2015 ePerformax Contact Centers Cebu, Cebu City - Global Communications Trainer ● Created daily class attendance and performance reports ● Conducted group and individual feedback sessions ● Facilitated communications training and customer service skills training ● Facilitated role-play certifications and provided feedback ● Presented gaps in training materials to management for clarification ● Attended and conducted calibration sessions with the training team ● Attended quarterly upskills training to improve performance ● Attended new training materials walkthroughs ● Conducted final interviews for potential trainees ● Ensured class information is accurate and provided training notes to the trainer who will take over my class JUNE 2014 - JANUARY 2015 FJ Labs, Remote - Executive Assistant to Fabrice Grinda ● Managed Outlook email and calendar ● Scheduled phone and in-person meetings with other investors and start-up companies ● Managed Linkedin and Wordpress accounts ● Transcribed voice messages ● Managed electronic documents ● Sent daily reports summarizing completed and pending tasks ● Updated trackers in spreadsheets and created presentations as necessary ● Organized and coordinated conferences and monthly meetings ● Transcribed meeting minutes to support business development and senior management teams ● Facilitated training and onboarding for incoming office staff APRIL 2013 - MAY 2014 ePerformax Contact Centers Cebu, Cebu City - Training Development Officer 3 ● Partnered with clients to discuss training needs ● Gathered and analyzed data to determine gaps and behaviors that we needed to address in training ● Designed and developed training outlines, modules, and other training materials ● Implemented SOPs for all training departments ● Evaluated effectiveness of training materials using Kirkpatrick’s Four Levels of Evaluation ● Facilitated walkthroughs of new training modules to trainers MARCH 2011 - APRIL 2013 ePerformax Contact Centers Cebu, Cebu City - Global Communications Trainer ● Facilitated lessons and activities that address common opportunities on communication skills and customer service to increase trainee certification rates ● Lead calibration sessions to ensure that all trainers are calibrated during evaluations ● Screened potential trainee applicants and conducted final interviews ● Created daily class attendance and performance reports ● Conducted group and individual feedback sessions ● Facilitated communications training and customer service skills training ● Facilitated role-play certifications and provided feedback ● Presented gaps in training materials to management for clarification ● Attended quarterly upskills training to improve performance ● Attended new training materials walkthroughs ● Ensured class information is accurate and provided training notes to the trainer who will take over my class Education JUNE 2004 - MARCH 2009 Saint Theresa’s College, Cebu City - Bachelor of Arts in Communication Major in Media Communication