Leslie Jones

N. LESLIE JONES Nedumpilly House Ayyappankavu, Cochin - 682 018 Mob no - E-mail:- Operations & Admin PROFESSIONAL Expertise in Sales & Marketing, Channel Management and Recovery PROFILE Dynamic Sales and Marketing Professional with rich cross functional experience in overall management of the entire spectrum of sales & marketing related functions. A keen planner, strategist and implementer with expertise in devising policies & plans for improving business performance and overall organizational growth. Seasoned professional with extensive experience in supervising and managing large teams. Highly motivated and goal-oriented effective leader, with demonstrated professionalism, and proven track record of achieving augmented sales and growth rates across the career span. Core competencies include Business Development Channel Management Customer Relation Strategy Planning Product Promotion Recovery Administration Human Resource Corporate Sales PROFESSIONAL EXPERIENCE KEY AREAS OF EXPERTISE Business Development: Formulating & implementing strategies for the growth of business opportunities, setting out budgets & objectives, managing strategic alliances with partners and relationship management with key customers. Sales Promotions: Developing and executing various sales promotional schemes to create product awareness and enhance corporate image. Dealer Network Management: Effectively explore the potential market areas and expand the distribution network to untapped and underdeveloped markets. Customer Relation Management: Ensuring total customer satisfaction through providing high quality services, adhering to service quality standards and troubleshoot on complaints. Recovery Management: Identifying defaulters and handling credit recovery related functions. Strategic Planning: Conceptualizing, planning, implementing and monitoring of winning business strategies to drive growth in business volumes Process Improvement: Conceptualizing and implementing measures for enhancing operational efficiency and optimizing resource utilization. Human Resource Management: Developing, managing and monitoring the performance of multi-skilled work force and handling the responsibilities related manpower planning, recruitment, selection, induction, orientation and development. Team Management: Leading and motivating the sales team to achieve pre set targets and conducting need based training programs for developing selling skills and soft skills. Administration: Managing the entire administrative functions and instrumental in strategic planning for enhancing operational efficiency and profitability as well as liaisoning with Government bodies and agencies for compliance & clearance. Relationship Management: Identifying prospective clients, generating business from new accounts and developing them to achieving consistent profitability and ensuring total customer satisfaction through providing quality service and ensuring adherence to service quality norms. ORGANIZATIONAL EXPERIENCE Aludecor lamination pvt ltdSince February 2005 AREA MANAGER (Kerala) Formulating & implementing strategies for the growth of business opportunities and contributing to a higher market share for ACP Developing business plans, setting out budgets and objectives and managing strategic alliances with partners and relationship management with institutions. Conceptualizing & implementing strategize for enhancing operational efficiency levels, cost control and improving bottom line performance. Leading a team of sales personals to achieve pre set targets, create product awareness of the new product concepts in the niche market and capture market share Monitoring the performance of dealers & distributors with key emphasis on achieving revenue collection targets. Kajaria Ceramics Ltd.From October 2001 to January 2005 COORDINATOR (SALES & ADMINISTRATION) Co-ordinated with Sales & Marketing Department to implement sales promotion strategies and achieve consistent profitability. Successfully handled various Administration related operations and implemented measures for enhancing operational efficiency, optimizing resource utilization and staff welfare. Build up & developed the distributor network to achieve better penetration and reach and monitored the performance of dealer network. Played a key role in handling the logistics related operations and liaisons with transports for cost effective transports and timely deliveries. Successfully handled corporate and institutional sales and procured orders and handled good volume of business. Kinetic Finance Ltd. From April 2000 to September 2001 OFFICER SALES / RECOVERY Conceptualized & effected product promotion strategies to achieve sales objectives and market share growth targets. Implemented strategies for generating business and organized Loan and Exchange Mela for product promotion. Identified prospective clients, generating business from new accounts and developing them to achieve higher market share. Developed and expanded the dealer network and conducting training programs for the dealers to create awareness of various financing schemes. Handled the credit recovery process and initiated legal proceedings if required. Successfully met the sales targets and was awarded the letter of appreciation. Valve Quest ServiceFrom July 1997 to May 2000 CUSTOMER ASSISTANCE SUPERVISOR Gained hands on experience in providing consultancy to customer for CITI Bank Credit Cards and handling various functions related to Credit cards including risk appraisals and recoveries. Dealing efficiently with customer’s queries, complaints to achieve total customer satisfaction. Led and motivated the team to achieve preset targets and handled collection related formalities thereby consistently meeting the recovery targets. EDUCATIONAL & PROFESSIONAL DEVELOPMENT B.Com. Ravishankar University, M.P. in 1997 Diploma in Journalism From Institute of Journalism, New Delhi in 1997 Diploma in Personnel Management & Industrial Relations From National Council for Labour Management, Chennai in 1998 Pursuing Masters In Human Resource Management From Pondicherry University COMPUTER SKILLS Basics in Computer LANGUAGE Skills English, Hindi & Malayalam Father’s name -- Late N G J Mathews Mother’s name -- Late Helen Mathews Marital status -- Single Driving license -- LMV Passport no -- A-627-195(cochin) Hobbies -- Driving, music, traveling Date of birth -- 8 may 1972 Sex -- Male Worked as Manager( InstitutionalSales&logistics) in M/s Triveni Earthmovers Pvt ltd from jan 2009 to june 2015 job profile; ( brief) location ; Orissa Manage large work force for effective dispatch of Raw iron ore to industrial client. Laisioning with Indian railways for proper loading and effective cost control with time limits. Proper follow up with respective client regarding their query for new updates of stocks details. Planning dispatch schedules for respective materials for clients on priority basis as per mandate. Induction of training programs and safety procedures at work , handling with heavy earth moving Equipments. Providing loading schedules for loading contractors at railway yards as per order. Senior Coordinator- at M/s Varmora Granito Pvt Ltd) from Aug 2015; Location ; Cochin Handling Admin & Sales Support Services. Generating reports regarding the individual performance reports of field staffs. Handing grievance regarding quality complaints and collections in coordination with HO. Processing orders and quotation for new business enquiry . Generating reports for monthly sales and providing assistance for field staff for any new enquiry through Channels. Assisting new customers at company showroom and providing awareness of the new product launch. Handling all official correspondence with Clients and HO.