Lester Owen Perez

I have worked in the call center industry for four years and gained expertise in managing telecommunications, streaming services, and retail/e-commerce accounts. I have handled complex customer queries in the telecommunications sector and provided technical support to ensure seamless connectivity. In the streaming services domain, I offered subscription assistance and resolved issues related to customer viewing experience. Moreover, I excelled in handling a wide range of customer interactions in the retail/e-commerce sector, from addressing product inquiries to facilitating online transactions.

Throughout my work experience, I have honed my ability to communicate effectively and simplify complex concepts for others. Collaborating with colleagues to troubleshoot problems has been a gratifying experience for me. My time spent in a call center has equipped me with valuable multitasking and customer service skills. I firmly believe that my abilities to problem-solve, manage multiple tasks simultaneously, and provide excellent customer care would be an asset to any customer-oriented work environment. I am eager to apply my skills and contribute to a team that values exceptional service.