Liberty Rio Brozo

I have extensive experience in the field with over 7 years of the various customer service related position. As a Customer Service Specialist in the BPO industry, I address customer inquiries and complaints, maintain accurate records and provide communication to key personnel. I am adept at thinking on my feet and have a flair for innovative problem-solving. I possess a calming demeanor that helps to diffuse tense situations and am able to inject humor to lighten the mood when appropriate.

I have been praised by supervisors for my professionalism on the job and was promoted as a Quality Assurance Analyst who is doing an assessment of QA performance, where I retrieved and analyzed QA information to identify the root causes of performance gaps and other related QA problems. Designed quality regulations and evaluations to improve monitoring of data/call flow. Set and verified standards of quality and testing procedures by reviewing and modifying quality assurance programs as well as testing performance to meet user’s specific requests and data inputs.

I would appreciate your consideration of my application as I believe that my skills are a suitable match for the job’s requirements. I appreciate your taking the time to review my credentials. Please feel free to get in touch with me to discuss anything that needs clarification in further detail.