Lilbeth Reniva

LILBETH SOLLANO RENIVA-GORGONIO, PhD, RPm Mobile: - /EMAIL:-Current Address: 1235, PC Hills, Apas, Cebu City, Philippines Experienced Psychometrician skilled in conducting standardized tests and writing psychological reports with a keen eye to detail and a strict adherence to ethical standards. Conscientious leader and manager who leads by example with excellent communication and organizational skills; recognizes individual potential and contribution by giving merit to whom it is due. Dynamic trainer skilled in developing and executing training programs with excellent facilitation and motivation skills; highly attuned to the needs of people; respects diversity and uses an interactive and holistic approach to training & development. CORE COMPETENCIES • Psychometrics • Counseling • Training & Development • Human Dynamics • Staff & Resource Management • Performance & Quality Improvement • Client Services Management • Journalism and Public Speaking • Writing/Editing/Proofreading/Language & Content Reviewing • Productivity Partner/Virtual Assistance • Events Planning, Organizing & Hosting • Voice Talent • Theatre & Performing Arts EDUCATIONAL ACHIEVEMENTS • DOCTOR OF PHILOSOPHY IN COUNSELING, Philippine Normal University (PNU), Manila, Philippines, 2020 1|L I L B E T H R E N I V A _ C V _ 2 0 2 0 • MASTER IN GUIDANCE AND COUNSELING, Cebu Normal University (CNU), Cebu City, Philippines, President, Graduate Studies Student Organization (GRASSO), 2018 • REGISTERED PSYCHOMETRICIAN, (License Number-) Psychological Association of the Philippines (PAP) 2015, Member of • BACHELOR OF SCIENCE IN PSYCHOLOGY, University of San Carlos (USC), Cebu City, Philippines, Magna Cum Laude, 2005 • CIVIL SERVICE ELIGIBILITY GRANTED TO HONOR GRADUATES (issued on February 13, 2019) Commission AFFILIATIONS Psychological Association of the Philippines (PAP) Member • PAP Interest Group: Persons with Disabilities Representative for Visayas Contributions: - Handled the “Pagninilay” of Kakaiba-yanihan Online Session for Children with Special Needs and their parents (August 11, 2020) - Introduced the Speaker for the Webinar on Combatting Compassion Fatigue & Fostering Family Resilience to Aid in Caregiving (July 28, 2020) -Panel of Reactors for the Webinar on Disability Awareness: Diversity & Inclusion (June 3, 2020) • PAP Special Interest Group: Positive Psychology Committee Member, Linkages & Partnership Contributions: -Hosted the Webinar on: Don’t Worry, Be Happy?Is Positive Psychology All About Happiness? (June 6, 2020) -Hosted Webinar on “Flourishing at Work Through Positive Psychology” (August 29, 2020) CERTIFICATIONS: • • • • Psychological First Aid: Supporting Yourself and Others During Covid 19, 8 May 2020 American Red Cross - Free Online Course (valid for 2 years until 2022) Basic Mental Health and Psychological First Aid in the School & Workplace, May 2020 Smarterone.ph paid online course, with 6 CPD points PRC-CPD Council for Psychology; Program Accreditation #: PSYCH- Mental Health Awareness Certification, completed on 20 May 2020 New Skills Academy USA (paid online course) Mindfulness Course (May 25-May 29, 2020) Nuguru Wellness - paid online course) 2|L I L B E T H R E N I V A _ C V _ 2 0 2 1 • • • • • • • Positive Psychology Art Coaching Online, completed on 30 May 2020 Udemy- paid online course (with CPD points) A Short Course on Habits and Happiness, completed on 05 June 2020 Udemy free online course Certification for Positive Psychology Practitioner, completed on 04 June 2020 Udemy - paid online course (with CPD points) Therapeutic Art Life Coach Certification, completed on 07 June 2020 Udemy paid online course (with 10 cpd points, delivered by Transformation Services – The CPD Standards Office Provider No: 50134) TEFL/TESOL 120-hour online course, completed on 10 June 2020 World TESOL Academy – Accredited Teaching Qualification Resilience Practitioner Certification(ongoing) Udemy paid online course CBT Integrative Wellness Life Coaching Certification (ongoing) Udemy paid online course PROFESSIONAL SUMMARY & WORK EXPERIENCE MOKU – People. Processes. Tools. Account Manager | Copywriter | Content Writer (April 2021 – present) SOAR.COM PRODUCTIVITY PARTNER - EXECUTIVE VIRTUAL ASSISTANT (24 August 2020 – February 23, 2021) Soar.com (a leading platform unleashing human potential through strengths-based coaching) Main Role is to assist company executives and external clients on tasks that entail: • Social Media Management • General LinkedIn Outreach • International Coaching Federation (ICF) Outreach • Voice over for Soar Ads • Soar Audio Trimming and Uploading Content BYU-PATHWAY CONTRACT INSTRUCTOR, part-time, (2020 – present) Brigham Young University-Idaho Position Summary: • Facilitates PathwayConnect courses as an independent contractor for Instructors International, LLC (now OSI) • Teaches a PC 101L Life Skills course using the English language. • Upholds the mission, values, and standards of BYU-Pathway Worldwide and The Church of Jesus Christ of Latter-day Saints. • Ensures adequate performance of the contracted services, actively participates in all learning activities, promptly responds to students’ messages, and grade assignments in a timely manner. • Helps students get the gospel down into their hearts and become capable learners and prepares them to lead and support families 3|L I L B E T H R E N I V A _ C V _ 2 0 2 1 GUIDANCE HEAD (July 2018-January 2019) Southwestern University PHINMA, Urgello St., Cebu City • • • • • • • • • • • • • Primarily responsible for building the champion and success mindset among the students. Led the guidance team in achieving specific goals for the studentry Developed annual plans and budget for the guidance office. Revised guidance forms, improved programs for the guidance interns, scholars, athletes and studentsat-risk and enhanced the physical set-up of the guidance office. Organized activities, workshops and training geared towards the holistic development of students (mental health fair, career workshop, drug prevention symposium, leadership & other essential life skills) Worked with academic deans and teachers to improve student learning and behavior Offered counseling programs to various college departments and basic education department Conducted workshop on Cultural Competence and Personal Care for the International Students Assisted the Marketing Department in facilitating the language workshop during the International Students’ Day Hosted the Chorale Competition during the university’s Festival of Lights. Took part in the administrative hearing for students and teachers who are in conflict Collaborated with the different Student Life Offices (Scholarship, Student Services, Athletics, Alumni) and other key offices in the university Reported directly to the Vice-President for Student Life. ACADEMIC SUPERVISOR (transition job, Jan 2018 – July 2018) EV English Academy, Talamban, Cebu City, Philippines • • • • • • • • • Handled daily substitution of absent teachers Supervised 14 team leaders and floor coordinators Conducted class observations and teachers’ performance evaluation Handled foreign students’ complaints about teachers Handled teachers’ behavioral coaching/counseling and discipline Mediated conflicts between teachers and students Supervised/Coordinated ESP-Business class Worked closely with the Management, Academic Department, Training & Research & Development Teams in training the teachers Handled other academic-related tasks PSYCHOMETRICIAN (March 2014 – January 2017) Mella Psychological Resources Center, Jones Avenue, Cebu City, Philippines • • • • • Administered psychological tests to aspiring applicants of companies and industries Administered psychological tests to individuals for personal assessment scholarship purposes and personal assessments Created narrative psychological reports to assist companies in the selection and hiring of human resources. Conducted trainings to company psychometricians on specific standardized tests. Traveled to different areas within and outside Cebu to conduct standardized tests for scholarship purposes 4|L I L B E T H R E N I V A _ C V _ 2 0 2 1 TEAM LEADER / SUPERVISOR / TRAINER / QA/ RECRUITMENT ASSISTANT (2007 – 2013) Call Assistant Exxpert Communications Inc., Ayala Business Park, Cebu City, Philippines As Agent • Pioneered in setting up the company for the Cebu, Philippines operation As Team Leader/Supervisor • Managed a team of 10-15 agents • Conducted daily coaching/mentoring/feedbacking of calls • Evaluated weekly and monthly stats of individual agent • Monitored agent’s attendance, tardiness and behavior • Took calls for 2-3 hours per day • Answered supervisor calls and addressed customer concerns • Coordinated with other team leaders on specific dialing plan • Handled the yearly assessment and performance evaluation of each agent based on standards and parameters set by the company • Settled work-related issues in the team and handled disciplinary action along with the HR personnel • Train the Lead Agent in his/her specific functions • Attended weekly supervisors’ meeting with the CEO and • Submitted daily accomplishment reports to CEO and to US headquarters As Designated Trainer • Designed technical examinations for the new hires. • Conducted new employee orientation of the company policies. • Conducted technical, product knowledge and sales training. • Trained new agents the correct process in taking calls, going live and handling customer concerns (customer service & communications skills training) • Assisted agents during phone simulations (shadowing or side-by-side call listening) • Evaluated new employees after 1 month of extensive training before turning them over to their assigned team leaders • Took part in the decision-making process (hiring and firing applicants and new hires) QA Role • Ensured the quality of calls of agents through daily call monitoring/auditing of live and recorded calls (side-by-side and remotely) • Evaluated and Coached agents after listening to calls • Prepared and generated daily QA report Recruitment • Assisted in the company’s recruitment process: conducted interviews, screened applicants, gave referrals PSYCHOMETRICIAN (2006 – 2007) Behavioral Dynamics Inc., Cebu City, Philippines • • • • Conducted interviews, administered exams to aspiring applicants (covered Luzon and Visayas areas) Created psychological reports for organizations through a thorough assessment of the individual’s cognitive ability, work attributes and socio-emotional functioning. Measured individual’s ability and potential with the aid of standardized exams. Catered to the behavioral and testing needs of schools, colleges, universities and industries 5|L I L B E T H R E N I V A _ C V _ 2 0 2 1 MARKET RESEARCH INTERVIEWER – QUANTITATIVE DATA COLLECTION (October 2003 – May 2005) Western Wats Philippines Inc., Lapu-Lapu City, Cebu, Philippines • • Pioneered in setting up the company for the Cebu, Philippines operation Involved in telesales for US-based clients • Flourishing at Work Through Positive Psychology, 29 August 2020 PHILIPPINE ASSOCIATION FOR CHILD AND PLAY THERAPY (PHILPLAY) • • Webinar - Family Resilience and Play Activities, 10th September2020 Webinar – Reminiscence Therapy for Older Adults, 17th September 2020 TRAININGS ATTENDED • 4th PAP Professional Summit Circle (August 31- September 1, 2019), Summit Circle Hotel, Fuente Osmena, Cebu City Learning Sessions: Ethics in Psychology Practice The Mental Health Law (RA11036) in Psychology Practice Forensic Psychology: Lessons from the Courtroom Adolescent Psychology and Solution-Focused Therapy Organizational Behavior and Development: Tips for Beginning Practitioners Gender and Sexuality in the Workplace Substance Use Prevention and Recovery • An Ocean of Work, Love and Life: A Workshop on Self-Awareness Using The Big 5 Personality Theory, Vanguard Assessments (September 28-29, 2018), Bayfront Hotel Cebu City (Workshop Trainer: Mr. Niel Kintanar, RPsy) • Basics of Biodanza by Father Loreto Jaque, Cebu City, April 2017 TRAININGS/WORKSHOPS CONDUCTED • Resource Speaker on Mental Health Webinar-Workshop for the Cebu Mission - Missionaries of the Church of Jesus Christ of Latter Day Saints, November 27, 2020 • Virtual Resource Speaker – Lakbay Pananaliksik of Philippine Normal University – Manila, 21 November 2020 • Resource Speaker on Mental Health Webinar-Workshop for the Relief Society sisters of Cebu City Stake – The Church of Jesus Christ of Latter-day Saints, September 26, 2020 • DepEd Kakaiba-yanihan Session for Children with Disabilities Handled the Virtual Pagninilay sessions on August 11, September 8, September 9, 2020, September 22. 2020 6|L I L B E T H R E N I V A _ C V _ 2 0 2 1 • E-Mentor, DepEd Palawan Teachers Division & Arczone Professional Development Learning Sessions: Mental Health: August 12-13, 19-20, 2020 Psychological First Aid: August 17-18, 2020 • Resource Speaker: #IChooseToStay: A Mental Health Workshop for Teacher of GT Northeast Academy (May 2019) • Resource Speaker, Value for Education for Better Life: A Workshop For the Strength of the Youth), The Church of Jesus Christ of Latter-day Saints (June 2019), Bai Hotel, Cebu City • Workshop Trainer, Southwestern University PHINMA Conducted the following training/workshop for students of SWUPHINMA: • Cultural Competence and Personal Care for International Students • Language Workshop for International Students • Managing Anxiety & Relaxation Techniques for PT-OT Board Takers • Career Workshop for Elementary Students • Bridging the Gap: Workshop on Effective Communication for College Students • Leadership Training for PHINMA Scholars • Mental Health Workshop for College Students • Resource Speaker, Developing Positive Mental Health for the Relief Society of the Church of Jesus Christ of Latter-day Saints (2016-present), LA hug, Cebu City • Organizer & Facilitator of Outreach Program for Casa Miani Arvedi Buschini (March 2016), Minglanilla Cebu City • Workshop Trainer & Facilitator for House Parents, Christ for Asia, (August 2016), Cebu City • Career Workshop Volunteer Trainer (February 2006), LDS Employment Resource Center, Ayala Business Park, Cebu City, Philippines • Assistant Facilitator, Colorful Communication Workshop for Teachers (Summer 2002), Cebu Eastern College, Cebu City CLASSROOM-BASED TEACHING EXPERIENCE Taught Sunday School classes (Primary, Youth, Single Adults and Relief Society) for the Church of Jesus Christ of Latter-day Saints, since 2001 Current Church Callings: • Ward Historian • Core Facilitator – Addiction Recovery Program of the Church of Jesus Christ of Latter-day Saints under Family Services Department, since November 2020 PROJECT-BASED WORK • Voice Talent of Voiceover Flowers (passed the audition on August 2020) • Events Planning, Organizing & Hosting (Freelance) 7|L I L B E T H R E N I V A _ C V _ 2 0 2 1 Plans, organizes and hosts various events such as weddings, debuts, bridal shower, baby shower, baptism, birthday. send-off, school events and other occasions both intimate and grand. • On-Call Psychometrician & Counselor, Cebu Mission Office, The Church of Jesus Christ of Latter-day Saints, Cebu city (2015-present) • Documenter, Strategic Planning Workshop of LCAT-VAWC, Agusan Del Norte Chapter, KKS Cinemobile 3, JPIC-IDC, Inc. (2017) • Content & Language Reviewer & Proofreader, LDS Cebu Translation Department -) • Freelance Academic Tutor, Mainstream Education, Cebu City (2012) • Voice Talent & Disc Jockey Trainee, Power FM 89.1, University of San Carlos, Cebu City -) OTHER NOTABLE CONTRIBUTIONS • Stage Actor & Production Crew, Kinabuhi, Gugma Ug Hudyaka (Life, Love & Laughter), LDS Cebu Regional Jubilee (2011) • Host and Voice Talent, A Celebration of Filipino Heritage, LDS Cebu Philippines Temple Cultural Celebration (2010) PERSONAL PROFILE Born in Don Andres Soriano, Lutopan, Toledo City, PH; attended De La Salle – Andres Soriano Memorial College in primary and secondary levels; has excellent work ethics, appreciates cultural diversity and is travel savvy Religious Affiliation: The Church of Jesus Christ of Latter-day Saints (LDS) Top 5 VIA Character Strengths: Love of Learning, Curiosity, Leadership, Honesty, Kindness Top 5 Clifton Strengths (Gallup): Achiever, Developer, Maximizer, Individualization, Deliberative LILBETH S. RENIVA, PhD, RPm 8|L I L B E T H R E N I V A _ C V _ 2 0 2 1