Liliana Merino

PERSONAL INFORMATION Name: Liliana Merino Date of birth: March 9th, 1984 DNI:- Address: Liniers 58 – Córdoba, Córdoba, Argentina, 5000 E-mail:-Phone Number: - QUALIFICATIONS  Degree in Social Services: Social Assistant. (December 2001)  Online course of Protocol and Ceremonial services and Event Planning (October 2014)  Executive Secretariat with orientation in Human Resources and Marketing AES (October 2016)  English. Certificate of completion. Level: Seniors. Lingua Franca (December 2003)  Teaching Certificate Cambridge University. TKT Certificate (November 2017)  Certified as an English- Spanish Interpreter. CTS Language Link (July 2009) Computer and Internet Skills Proficient in all aspects of Microsoft Windows and Office. Excellent keyboard skills. Internet. Information Research using available resources. E-mails management. Social Networking Websites (experience in group and page management on Facebook. Profile setting and DM on Facebook, Instagram, Twitter, Youtube). G Suite Virtual Education Platforms. Blogs: creation, editing, gadgets Video, sound and photo editing skills (Photoshop Elements, online editors) Experience in handling multiple work platforms as an agent and as a supervisor (information upload, customer profiling, agent profiling, claims and requests closures, quality management, data editing, call logs, internal messaging.) ZENDESK-FRESHDESK-SLACK-IVR systems WORK EXPERIENCE CUSTOMER SERVICE/SALES/OTHER PUBLIC HOSPITAL V. MERCEDES Social Services Assistant. Interviews to provide services to low income families. Interviews to assist women who were victims of abuse. PERSONAL ARGENTINA Customer Service and Sales Agent. Rewards and Retention Agent. Quality Control Agent. Supervisor Assistant Supervisor of Customer Service Team. LOS SOLES HOSTEL Booking Front desk reception MODA IN Customer service. Sales (Clothing) (Job during the summer months) BILINGUAL WORK OVER THE PHONE INTERPRETER: CTS LANGUAGE LINK English-Spanish Interpreter for individuals and companies located in the U.S. in areas of technological, legal, social, financial and medical assistance. OVER THE PHONE BILIGUAL CUSTOMER SERVICE APEX Call Center Agent Sales and Claims for a company located in the United States CUSTOMER CARE REPRESENTATIVE MOZIO Inbound calls. Providers calls. Live chat and email tickets. MODSQUAD (Present) Moderator (live streams, social media and apps) Customer Service (emails and chats) APEN Independent Contractor AI small projects. VIRTUAL ASSISTANT Remote Work. Beauty Co South Korea Inbound calls, e-mails and direct messages. Sales. Update Social Networks. Client’s management (information update-price update-issues). ADMINISTRATIVE ASSISTANT English Corner Languages Payments. Schedules. Test and Year Syllabus. Social Networks management. Emails Campaigns. Reception. Phone and email management.