Lilibeth Alcesto

LILIBETH ALCESTO #96 Serenis North Subd. Tabok Lamak Ya Lilo-an Cebu, Cebu,- OPERATION SUPERVISOR- JAPANESE / FREELANCE TOUR GUIDE SPEAKING - ABOUT ME I have amazing customer service skills and Japanese Speaking is a bonus and a blessing. Being 8 years in Travel and Tours Industry inbound (Japan Base Clients) unleash the strengths which I never thought I have. Fabulous organiza on and ge ng to know my client, what do they really need, and wants has made me to the top in Sales ventures. Traveling for free is one of my greatest accomplishments. Without the strength and skills I have, I cannot make it to the top. WORK EXPERIENCE PARADISE CEBU TOURS JAPAN COUNTERPART( KOKUSAI KAIHATSU) Lapu- Lapu City Cebu Apr 2014 - Present H.I.S (PHILIPPINES) TRAVEL AND TOUR Lapu-Lapu City Cebu Sep 2011 - Apr 2014 Recently, I am taking Virtual Assistant Courses to deliver an efficient service to my clients in regards to some technical skills. I am excited to try new things and keeping myself produc ve. JICC JAPAN INTERTRADE CALL CENTER Cebu City Jan 2010 - Sep 2011 WEBSITES & SOCIAL LINKS My ProGuide Profile: h ps://www.myproguide.com/gui de/21840_Philippines-Cebu_LILI… Opera on Supervisor- Japanese Speaking  Handle and manage hotel room bookings  Op onal Tour Reserva on and bookings  Arrange daily transporta on for daily opera on  24hr guest assistance thru phone calls.  Check and arrange flight details ▪ Supervise daily opera ons Tour Desk Officer - Japanese Speaking • Handle and sell all tour-related inquiries and bookings ▪ Maintain and monitor travel transfers ▪ Dra tour packages and travel literature ▪ Manage office mails and administra ve correspondence ▪ Prepare and balance sales and expense report at the end of the shi ▪ Maintain an up-to-date file on tours sightseeing and clerical du es for all projects Customer Sales Representa ve  Present and sell company products and services to current and poten al clients on-line.  Handles customer complaints, iden fy and resolve clients concerns.  Prepare ac on plans and schedules to iden fy specific targets and to project the number of contacts to be made.  Follow-up for collec on of payment and coordinate shipping schedules and delivery of merchandise and services.  Assists in the implementa on of company marke ng plans as needed. LANGUAGES ENGLISH JAPANESE CEBU PARADISE SPA Lapu Lapu City Cebu Oct 2008 - Apr 2009 Front Desk Officer - Japanese Speaking ● Greets and welcome guests. ● Interpret or conversed with Japanese na onal clients and guests. ● Operate cash drawer, handles cash, checks and credit card payments. ● Balance guest accounts. ● Maintain spa services availability. ● Make and confirms reserva ons via telephone and in person. ● Answer inquiries pertaining to spa services, registra on of guests, and dining ● Arrange transporta on. ● Balance revenue at the end of shi . ● Secure patrons valuables in safe. SHONAKA SEISAKUSHO Kasai-Shi Hyogo Ken Japan May 2004 - Apr 2007 TOYOFLEX CEBU CORPORATION Lapu-Lapu City Cebu Jun 1996 - May 2004 Technical Intern Training ● assembles Electronic Parts and Materials for Computer and other electronic products. ● inspec on ● shipping Produc on Operator ● ● ● assemble inspec on shipping EDUCATION AMICI INITIATI TRAINING CENTER Cebu City 2019 AMICI INITIATI Cebu City 2018 Higher Na onal Cer ficate Cer ficate of Comple on Travel and Management Course Higher Na onal Cer ficate Cer ficate of Training Regional Professional Tour Guiding Course SKILLS BILINGUAL CUSTOMER SERVICE BUSINESS OPERATIONS OPERATIONAL IMPROVEMENT COMMUNICATIONS SUPERVISION EXPERT CUSTOMER SATISFACTION MULTI-TASK MANAGEMENT QUICK LEARNER PRESENTATION