Lilibeth de Nieva

Lilibeth​ ​V.​ ​de​ ​Nieva Customer​ ​Service Block​ ​11​ ​Lot​ ​8​ ​Lansones​ ​Street Mangga​ ​3​ ​Pinagbuhatan,​ ​Pasig​ ​City Email​ ​Address​​ ​:​-Skype​ ​ID​​ ​:​- SKILLS Ability​ ​to​ ​work​ ​under​ ​pressure Strong​ ​work​ ​ethic Positive​ ​attitude Leadership EXPERIENCE That’s​ ​Great​ ​News,​ ​ ​Pasig​ ​City​​ ​-​ ​Online​ ​Researcher February​ ​-​ ​August​ ​2017 ● Searching​ ​contact​ ​details​ ​of​ ​customers​ ​for​ ​plaque​ ​selling. Teleperformance​ ​Philippines,​ ​Mandaluyong​ ​City​​ ​-​ ​SRG 2012​ ​-​ ​2015 ● I​ ​was​ ​under​ ​Australia’s​ ​leading​ ​telecommunication​ ​company,​ ​Telstra.​ ​I was​ ​trained​ ​to​ ​be​ ​a​ ​technical​ ​support​ ​for​ ​ADSL​ ​basic​ ​troubleshooting. In​ ​4​ ​months​ ​time,​ ​they​ ​transferred​ ​me​ ​to​ ​Adopters’​ ​Department​ ​where​ ​I handled​ ​level​ ​2​ ​support​ ​and​ ​trained​ ​to​ ​all​ ​types​ ​of​ ​internet​ ​connection. Four​ ​months​ ​more,​ ​they​ ​transferred​ ​me​ ​to​ ​SRG.​ ​This​ ​department handles​ ​level​ ​3​ ​customer​ ​complaints. Orchid​ ​Cybertech​ ​Services,​ ​Inc.,​ ​Pasig​ ​City​​ ​-​ ​Customer​ ​Service Representative- ● I​ ​was​ ​under​ ​an​ ​Australian​ ​DSL​ ​account​ ​which​ ​is​ ​TPG.​ ​The​ ​company promoted​ ​me​ ​as​ ​a​ ​floor​ ​support​ ​after​ ​4​ ​months.​ ​Because​ ​of​ ​the incredible​ ​performance​ ​I​ ​made,​ ​they​ ​decided​ ​to​ ​put​ ​me​ ​to​ ​the Escalation​ ​where​ ​I​ ​handled​ ​serious​ ​complaints. EDUCATION Rizal​​ ​Technological​​ ​University​​ ​/​ ​BS​ ​Computer​ ​Engineering June​ ​1998​ ​-​ ​March​ ​2002,​ ​Mandaluyong​ ​City Rizal​​ ​High​​ ​School​​ ​/​ ​High​ ​School​ ​Level June​ ​1994​ ​-​ ​March​ ​1998,​ ​Pasig​ ​City