Lily May Boriol

Lily May Boriol COACH/TRAINER/EXPERIENCED CUSTOMER SERVICE WORK EXPERIENCE CUSTOMER SERVICE OFFICER ABOUT I am a seasoned customer service professional, having 8 years of experience from Operational and People Management both here in the Philippines and overseas. I desire to learn something new every day. I love and enjoy what I do and I always put my heart in it. SKILLS Strong attention to details, highly organized. Superb customer service support skills(phone, chat & email) Excellent written and verbal communication skills Able to work with speed and accuracy Able to handle pressure in a calm and effective manner CONTACT ME AT: live:lilymayalonzo06 [email protected] United Overseas Bank Centre of Excellence | 2014 - 2017 Handles inbound calls for UOB Singapore. Ensuring that customers will be guided on the correct information on a daily basis. As a part of the front end, ensuring to provide the best quality of service to the customers and; Maintains the good image of the bank to the customer. ASSISTANT MANAGEMENT COLLECTIONS COACH/TRAINER Genpact LLC - Leads a team of process associates in day to day functions. Develops staff by assessing strengths and weaknesses promote training and career planning. Monitoring performance of staff members according to established monitoring standards. Develops relationships and communicates issues of importance within the department and or the business unit. Recognizes and recommends operational improvements. PROCESS ASSOCIATE/PROCESS DEVELOPER Genpact LLC - Handle inbound/outbound collection calls in a fully automated dialer environment. Manage and update all of the collections activities/conversation arrangement into collections system. Provide detailed breakdown of amount payable to customers and explains how the amount is derived.