Lily Sahagun

Over 7 years of experience in Business Process Outsourcing and Customer Service Industry – roles ranging from Quality Assurance Analyst and Operations Team Leader.
Has strong knowledge of quality management principles and practices in order to define and deploy Quality plan and recommend solutions for continuous improvements in an account or sub-function.
Experience in NPS, CSAT, ISO and Risk audits. Professional, Goal and result-oriented, flexible, independent, fast learner, driven and open-minded
Proficient in MS Excel, Word, Outlook and Powerpoint. Internet Savvy