Linet Ogalo
Results-driven Virtual Assistant with three years of experience and
expertise in e-commerce management, customer service, social media
management, and administrative tasks. Adept at providing
comprehensive support to enhance operational efficiency and optimize
client satisfaction. Proven ability to manage diverse responsibilities and
projects concurrently while maintaining a high level of accuracy and
professionalism. Proficient in utilizing virtual collaboration tools and
technologies to facilitate seamless communication and achieve
organizational goals. Strong problem-solving skills and attention to
detail, with a commitment to delivering exceptional results in a remote
work environment.
Nairobi, Kenya
Work Experience
October 2022 - Present
General Virtual Assistant
Freelancer
Responsibilities
Manage complex calendars, scheduling meetings, resulting in
streamlined operations and increased productivity.
Handle email correspondence, draft and proofread
documents, and create visually appealing presentations to
enhance communication and professionalism.
Monitor and update social media accounts, ensuring a
consistent brand presence and engaging with clients, resulting
in increased online visibility and customer engagement.
Implement efficient file management systems and utilize
cloud-based platforms to organize and maintain confidential
documents securely.
Facilitate virtual meetings and conference calls, including
agenda preparation, note-taking, and action item tracking,
leading to effective collaboration and follow-up.
September 2021 - September 2022
Ecommerce Virtual Assistant
Maverick Trading
Responsibilities included;
Creating and managing product listings on Bol.com
Writing compelling product descriptions and titles.
Optimizing product listings for improved visibility and search
engine rankings.
Enhancing product images and ensuring consistency in
branding.
Tracking inventory levels and updating product availability.
Processing customer orders received through various
channels.
Responding to customer inquiries and resolving issues
promptly and professionally.
September 2020 - August 2021
Responsibilities:
Shopify Product Lister and Data
Entry Assistant
Manage product listings on the Shopify platform, ensuring
accurate and appealing descriptions, images, and pricing.
Kristin Mark Digital
Conduct keyword research and optimize product listings for
improved search rankings and visibility.
Perform data entry tasks, including updating inventory, prices,
and product attributes.
Collaborate with cross-functional teams, such as marketing
and customer support, to ensure seamless operations.
Assist in market research and competitor analysis to identify
new product opportunities.
Maintain data integrity and accuracy by regularly reviewing
and updating product information.
June 2019 - July 2020
Digital Marketer and Customer
Service Representative
Mambo Microsystems Limited
During this role, my responsibilities were:
Customer Service
Responding to client inquiries promptly via live chat, email,
telephone, and social media channels.
Solving complex client issues with billing and orders or
escalating them to the relevant departments.
Taking client feedback
Operation of CRM Software.
Documentation of customer details (Data entry)
Digital Marketing
I was also responsible for the execution of Off-page SEO
strategies like ;
Link building, Social media marketing ,Blog commenting
Posting on question-and-answer forums, keyword research,
and competitor analysis.
Achievements - Trained a new staff member and an intern on digital
marketing procedures and customer service procedures.
- Significantly improved inbound traffic to company websites.
Education
2014 - 2019
Moi University, Eldoret, Kenya.
Bsc in Communication and Public Relations
Skills
Google Suite / Microsoft Office Package
Shopify
Inventory Management
Ecommerce Management
product listing and categorizations
Customer Relationship Management
Customer Service
Zendesk
Tawk.to
Asana Project Management
Click-up PM Tool
Slack
Airtable
Social Media Management
Meta Business Suite
Brand Awareness
Communication & relationship-building skills.
Listen attentively
Communication Skills
Digital Content Creation
Canva – Designing Tool
Adobe Express
Languages
English — Professional
