Lisa Mitchell

Lisa Mitchell Ventura CA 93001 |- |-EXPERIENCE 2015-Current Mitchell Fire Protection Administrator • • • • • Customer correspondence, phone, creating of estimates, reports, database and follow-up All office work an coordinating on-call for 4 contractors Billing and collections through Quickbooks PDF/DOC conversions, compliance documentation City/county ordinance research, responsible for all office work and direct work with SBO. Sept 2015 to Roxy’s Remedies/Catalyst Beauty 2016 (contract) Administrative Assistant • • • • • • Aug 2014 to January 2015 (contract) Feb 2014 to May 2014 (contract) April 2013 to March 2014 (contract) Create/maintain spreadsheets for both companies; inventory, planning, contacts, referrals, products, testing, etc.. Main correspondent for company inquiries, SEO and SM third-party work and contract-based work Data-writer and POC for BigCommerce, cloud-based portal for sales, customer analytics, advertising, promotions, back-end as well as front-end work for both Roxy’s Remedies and Catalyst Beauty websites Inventory management for shipping, prototypes, samples Customer follow-up, email and on-site assistance Assistant to President, COO and CEO Sage Publications Systems Analyst, Global Circulation • Administrative work including meetings, scheduling, posting of documents, sharepoint for Global Circulation department • Creating and maintaining process flows, roadmaps and internal documentation • Implementing processes and setting up new products and product components in internal systems such as print and online journals • Creating and maintaining graphs and charts reporting on scope, KPIs and changes in processes on Confluence, in Cognos and on internal intranet. Inland Empire Health Plan Quality Assurance Analyst, Human Resources • Troubleshoot and test issues with CISCO CRM phone change-over including employee contact information within databases and internal system syncs. • Make changes and update templates for Employee request forms. • Troubleshoot, repair and provide documentation & technical writing for XLS and DBA records within Human Resources Med-West Inc Billing Specialist – UCLA Medical Center doctors’ group Apr 2012 to February 2013 (contract) • Research, find and front-line communication with patients with outstanding bills for elite Medical group of UCLA doctors. • Coordinate payment with billing team for payment and offer arrangements with patients. • Compliance with HIPAA, gathering patient data and updating database/notation. Bank of America Quantitative Developer – Special Servicing, Corporate Operations • • • • Feb 2012 to April 2012 (contract) Teradata SQL queries developing and populating weekly, daily and monthly reporting for Reverse Mortgage and Foreclosure Creating and training using advanced Excel functionality to create dashboard reports, multifaceted sourcing of information for Senior Management. Creating flowcharts, PowerPoint presentational decks and other reporting and quantitative charts for multiple departments under Operations. Assisting with implementation of new processes in regards to data structures. Helped with process flow and change management. Transamerica Retirement Systems Installation Administrator – Reconciliation & Data, 401K Services • • • • • • • • Database development and maintenance of static and dynamic data Spearheading the successful installation of Defined Contribution Retirement Plans using data manipulation for new plan implementation. Developing and monitoring installation project plans, managing to agree upon deliverable dates and timetables, and coordinating internal and external resources during the installation Responsible for data migration structure, adherence and forming compliance for specifications related to data warehouse Managing the preparation of all documentation related to plans and contracts, including employee disclosure material required to establish a new retirement plan Assisting in the evaluation of new and potential takeover business, identifying business risks, and determining compatibility Consulting with client and Pension Office recommendations regarding compliance SQL, Access and advanced Excel use for complex data migration SKILLS High-level design in Excel including lookups and pivot charts. Advanced functions. Experienced with BigCommerce, Insightly, Braintree, Mailchimp. Visio, Salesforce, Word, PowerPoint, Publisher, FrontPage, MS Project, HTML, Confluence, Cognos, Basic SQL knowledge and project life cycle development including technical writing, charting and graphing detailed processes. High preference in data quality, report creation/design and and working with people. Seasoned Administrative Assistant with background as a Data Analyst/Administration with over 10 years of experience in various business models including finance, business & non-profit. Excellent interpersonal skills with a high level of technical communication as well as business unit project management. Excellent dashboard reporting, KPI and other high level metrics development. Social media knowledge strong in LinkedIn, Facebook and web support and design. Some graphic experience and light graphic design. PROFESSIONAL TRAINING Continuing education classes in Business Modeling, Listening, Interpersonal Savvy, Business Negotiation, Communication, Composure and Best Business Practices.