Logan B

OBJECTIVE: To work in a position where I can develop and utilize my skills and prove my worth. EDUCATION: Tertiary : Bachelor of Science in Information Technology University of Cebu – Main Campus 2010 - 2016 Secondary : Colegio de Santa Catalina de Alejandria 2008 – 2010 Saint Augustine Academy of Bayawan Inc. 2007 – 2008 MCA Montessori School 2006 – 2007 Primary : Bayawan City East Central School 2000 – 2006 SUMMARY OF QUALIFICATIONS: ● Over 2 years of experience in customer service ● Strong background in computers ● Proven skills in computer related tasks ● Demonstrated ability to work efficiently with minimal to zero errors ● Professional communication skills include fluency in English ● Tech-savvy ● Fast learner ● Can work in a schedule-shifting environment ● Good attention to detail ● Good at multi-tasking PROFESSIONAL EXPERIENCE: Technical Support Representative September 2018 – March 2019 Comcast West 3P Technical Support Transcom Worldwide Inc., Bacolod City, Philippines 6100 ● Tier 1 technical support for internet, cable and telephone ● Telemarketing ● Investigated and solved any customer concerns ● Maintains customer records by updating account information Virtual Assistant February 2018 – August 2018 Audiencetools.io Australia ● Social Media Marketing ● Email management ● Customer service ● Graphic designs ● Managing WordPress sites ● Lead generation Virtual Assistant Reactcore.com, USA ● Facebook content management ● Managing WordPress sites ● Graphic designs ● Publishing blogs ● Email management December 2017 – March 2018 Virtual Assistant August 2017 – December 2017 Cirious Technologies, USA ● Administrative work on government contracts ● Project management ● Cold calling ● Keeping a record of daily tasks of team members ● Email Management Customer Service Representative January 2017 – July 2017 Straight Talk Wireless Customer Retentions Qualfon Inc., Dumaguete City, Philippines 6200 ● Answered customer inquiries over the phone ● Tier 2 technical support for cellular phones ● Investigated and solved any customer concerns ● Accurately processed financial transactions ● Opens customer accounts by recording account information ● Maintains customer records by updating account information COMPUTER SKILLS: ● Computer Programming in languages such as: o PHP o VB.net o C# ● SQL ● HTML ● XML ● Adobe Photoshop ● Microsoft Office CERTIFICATIONS: ● Straight Talk Wireless Customer Retention Team Training Course ● Comcast 3-Product Repair and X1 Product Training – Technical Support