Loredana Estares

Loredana C. Estares  Blk 21 Lot 4 Adelfa St., Dona Rosario Bayview Subdivision, Muntinlupa City - @- SUMMARY OF EXPERIENCE ● Having more than five years of work experience in BPO industry both as customer service and technical support. Operating Systems ● Windows 7, 8, and 8.1, 10 Tools ● ● ● ● ● ● ● Command prompt ICWC Salesforce.com Corrigo Zoho CRM AppFolio WordPress WORK EXPERIENCE Ebury Street Capital LLC ~ REO June 2020 – January 2021 Position: REO Specialist Duties and Responsibilities: ● ● ● ● ● ● ● ● Process collecting data and adding them in database – AppFolio and Zoho CRM Makes outbound calls pertaining to activating and cancelling utilities for all owned and active properties. Responds to inbound calls pertaining to property management and sales inquiries. Process Driveby Inspection orders and reports. Creates aggregate reports for Lien Properties. Creates CRM Reports for REO Properties. Coordinate with Contractors for Rehab, Clean out, and interior/exterior inspection. Process uploading properties for sale and for rent on to the website using WordPress. Telus International Philippines ~ Telus Mobility June 2019 – June 2020 Position: Customer Service Associate IV Duties and Responsibilities: . ● Responds to calls pertaining to billing, payments, activation, cancellation, and renewal of contract. ● Offers upsell of device and services. Jones Lang Lasalle Philippines Inc. ~ US Facilities May 2018 – May 2019 Position: Property Service Coordinator Duties and Responsibilities: ● Responds to calls pertaining to property management request such as plumbing, clean out, security, and more. ● Creates ticket corresponding the issue/s in the property. ● Make an outbound call to coordinate with in house technicians or Engineers and third-party contractors regarding the ticket that was created. HCL Technologies Inc. ~ Direct Energy July 2014 – January 2017 Position: First Call Resolution Duties and Responsibilities: ● Responds to escalated calls pertaining to billing, payments, enrollment, cancellation, and transfer of service. Position: Customer Service Representative Duties and Responsibilities: ● Responds to inbound calls pertaining to billing, payments, enrollment, cancellation, and transfer of service. Sitel Philippines ~Hewlett-Packard October 2012 – July 2014 Position:Technical Support Representative Duties and Responsibilities: ● Provides efficient technical support or troubleshooting for HP Inkjet Printers. ● Executes sales skills by offering products and services for in and out of warranty printers. ● Provides overall satisfaction to customers by building rapport and educating them about self-help options. Teletech Customer Care Management Inc. ~ T-Mobile US November 2008 – August 2010 Position: Customer Service Representative Duties and Responsibilities: ● Responds to inbound calls pertaining to billing, payments, basic troubleshooting and other general inquiries about the product. EDUCATION Tertiary Polytechnic University of the Philippines Bachelor of Science in Industrial Engineering Undergraduate: 1998 - 1999 Sta. Mesa, Manila Secondary Muntinlupa National High School Year Graduated: 1998 Muntinlupa City Primary General Trias Memorial Elementary School Year Graduated: 1994 General Trias, Cavite REFERENCES: Angel Malihan- Annalyn Lorenzo- Arturo Madrid-