Lorie Jean Malate

LORIE JEAN MALATE LICENSED PROFESSIONAL TEACHER - -www.linkedin.com/in/loriejeanmalate WORK EXPERIENCE ESL TEACHER Skyline Math and Science Academy | February 2024 - Present Deliver live lessons to students via video conferencing platforms such as Zoom, or Google Meet. Engage students in interactive activities, discussions, and presentations to facilitate language learning. Assess student progress through online quizzes, and tests. Track performance using digital grading systems and learning management platforms. ESL TRAINER / TEACHER Beyond Care Academy | October 2021 - Present Deliver live video training sessions, and write daily feedback for students. Assessing and reporting student progress. Provide ongoing feedback and recommendations on the existing curriculum. Provide personalized feedback and mentoring to teachers through classroom observations and individual coaching, supporting their professional development journey. Foster a collaborative professional learning community, encouraging continuous growth, reflection, and sharing of best practices among educators. FREELANCE WRITER May 2022 - January 2024 Conduct thorough research using academic sources to gather relevant data. Write clear and well-structured content that aligns with academic standards. Proofread and edit thesis papers to ensure accuracy, clarity, and adherence to grammatical rules. CUSTOMER SERVICE REPRESENTATIVE iQor Philippines | October 2020 - October 2021 Handle a high volume of inbound and outbound calls from customers across all states of America, addressing inquiries, providing information, and resolving issues related to insurance policies. Set appointments with customers and vendors for further discussions and consultations. Assist customers with policy renewals, claims processing, billing inquiries, and coverage adjustments, ensuring accuracy and adherence to company policies and procedures. Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system. Follow established customer service standards and protocols to ensure consistency and quality in all interactions. EDUCATION Bachelor of Secondary Education Major in English Bestlink College of the Philippines 2016 - 2020 TRAININGS Mastering Spanish from Beginner to Advanced: Ultimate Course May 2023 - August 2023 Udemy Cold Calling Guide: Master Selling on the Phone September 2023 Udemy Master Course in ChatGPT August 2023 Udemy Teaching Pre-A1 Starters, A1 Movers and A2 Flyers Online Starters, A1 Movers and A2 Flyers Online July 7, 2020 Cambridge English Webinar TEFL Professional Development Institute June 10 - 11, 2020 SKILLS Administrative Appointment Setting Canva Customer Service Facilitating Google Workspace Microsoft Office Proofreading Research Teaching Writing Zoom