Lorielyn Manahan

Phone Customer Support | Chat Support | Email & Ticket Support | Technical Support | Administrative Support| Customer Service & Product Specifics Trainer | Team Management | Data Entry | Report Generation and Analysis | E-commerce Order Fulfillment | Appointment Setter | Client Relationship Management

My name is Lorielyn Manahan, a Senior Customer Service Specialist, Training Lead and Virtual Assistant from the Philippines.

I have more than 5 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at a large Call Center in the country and have served as a Customer Service and Product Specifics Trainer for more than 3 years.

I can provide e-mail, ticket, chat, admin and phone support and will do everything I can to delight your customers. 

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. 

Throughout the years of my experience in Customer Service, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. 

I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to your customers.