Louis T. Guevarra Jr.

 LOUIS T. GUEVARRA JR Block 29 Lot 17 Golden City Subdivision, Canlalay, Biñan, Laguna Mobile#: (- Email Address:- EMPLOYMENT HISTORY 51Talk Full Time Homebased English Online Tutor Period: Nov. 2, 2015 - present Teaches English language to Chinese students. Virtual Coworker Account : BigAir Pty. Ltd. ( Australian Internet Service Provider ) Homebased Technical Support Representative Period: March 10, 2015-October 31, 2015 Assists customers with their Wireless Internet concerns. Convergys Philippines Account : Optus ( Australian Telco. Company ) 8flr Vector Bldg A Northgate Cyberzone, Filinvest Corporate City Alabang, Muntinlupa City Position: Customer Service Representative (Optus) Period: Sept 2012-present Assists customers with their Mobile, Wireless Broadband,ADSL Broadband, Landline, Cable and NBN after sales concerns. TeleTech Account : BigPond Telstra ( Australian Internet Service Provider ) Level 2 Robinsons Place Sta. Rosa Old National Highway, Tagapo, Sta. Rosa, Laguna Position: Technical Support Representative ( Telstra BigPond ) , QA Intern Period: December 2008 - July 2012 Major Responsibilities: Assists customer with their technical concerns Help BigPond subscribers troubleshoot internet connection problems Evaluating agent's language quality. Coaching agents on grammar, rate and clarity of speech, pronunciation, tone of voice and other areas of improvement. Giving feedback and providing means to improve quality of communication. Facilitating calibration sessions with Team Leaders, Quality Assurance Staff and Clients. Alabang Fortune-8 Global School Unit 1002 10th flr. Alabang Business Tower, 1216 Acacia Avenue, Madrigal Business Park, Ayala Alabang, Muntinlupa City Position: Head Teacher Period: Dec 2007 - Dec 2008 Major Responsibilities: Teaches English language to Korean students Processes schedule for the Teachers and students Supervises all task of the techers GLOBAL 9 INC. 2263 Pasong Tamo Extension Makati City Metro Manila Position: Customer Service representative Period: July 2006 - August 2007 Major Responsibilities: Process NYTelecommunications customers dispatch their Telemarketing orders and after sales assistance Puregold Price Club San Pedro Laguna Old National Highway cor. Magsaysay Blvd., San Antonio, San Pedro, Laguna Position: Reciving Clerk Period: May 2006 - July 2006 Major Responsibilities: Receives all goods/merchandise items ( Food and Non-food ) from all Suppliers Processes documents from received items and segregates back orders Personnal Information: Nickname:Louie Date of Birth:July 5, 1979 Place of Birth:Manila Nationality:Filipino Religion:Catholic Civil Status:Married Name of Spouse:Maria Celeste R. Guevarra Number of Children:2 Character Reference: Hezekiah Quinte Communications Coach - Convergys Phils. Alabang Celeah Aguada Team Leader - Convergys Phils. Alabang Clarisse Viola Team Leader - Convergys Phils. Alabang