Lourdes Kathleen Urbano

The highlight of my career is mainly in the Business Process Outsourcing (BPO) industry as a Senior Customer Service Representative with Stellar Philippines and Convergys Philippines with more than 15 years of experience in different fields (sales, billing, Telco, e-Commerce, dropshipping) via phone, email, and chat support.

I am also Amazon, Shopify, Ebay and Walmart expert and well versed in all of the Google apps/suite, Microsoft Office applications, Zendesk, ManyChat, Slack, Skype, Vumber, Facebook app for business and Instagram. Furthermore, I learn new applications quickly and efficiently.

To give you an overview of what I can do, below are my area of expertise:

Customer Service (email, phone, chat)

Order fulfillment

Data Entry

Feedback and reviews management

Appointment setter

My background along with my ability to learn quickly and efficiently will enable me to be a valuable part of your company.