Lovely Blancaflor

·        14 years comprehensive Business Processes Outsourcing Experience

·        Diverse experience in different Contact Center LOB’s (Customer Service with Sales, Collections with Customer Service, Collections with Care and Upselling, including Recruitment Process Outsourcing

·        Strategic planner with the ability to improve productivity and motivate personnel

·        Able to complete a program’s ramp with successful and sustained performance results including agent/ management hiring and process reviews

·        Succession Planner

·        Ability create and design Training Modules for targeted audience

·        Proficient in Outlier Coaching and Performance Management

·        Advanced Computer proficiency in Microsoft Word, Excel and PowerPoint.

·        Relationship Manager

·        Mentoring Champion

·        Flexible, Adaptable and has high standards of work ethics and discipline