Lovely Liezyl V. Canopen

LOVELY LIEZYL V. CANOPEN Customer Representative || ESL Teacher || Team Leader OBJECTIVE EDUCATION A goal-oriented team leader with 4 years of experience in fast-paced environments. Key strength includes multitasking, problem-solving and strong computer proficiency. Daniel R. Aguinaldo National High School 2010 - 2014 2nd Year and 3rd year – With Honors 4th Year – 1st Placer in Reader’s Theater National Competition - Rhetorical Representative in National Competition CONTACT University of Mindanao 2014 – 2017 Bachelors of Arts in Mass Communication PHONE: - WORK EXPERIENCE FACEBOOK:-EMAIL:- HOBBIES Writing poem or music Editing pictures Reading Cooking Sutherland Global Service [Customer Representative] November 2017–March 2018 Handling customer’s complaint and find a resolution. Billing and sales account. Asia Easy On English Global Services [Online ESL teacher || Team Leader] October 2018 – Present April 2019 – Team Leader Has key responsibility to cater the team’s concern to the management Multi-tasking is a must. Active listening to the students and give constructive feedback. Computer literacy and Microsoft office /WPS skills. Email Handling (Using google forms, docs, sheets and slides) Working on the Counting tables and monitoring their attendance Evaluating the students and team members performance using excel. SKILLS Conflict Resolution Communication Leadership Time management Data Analysis Computer Literacy 0.00% 85% 100% 70% 90% 75% 70% Series 1 25.00% 50.00% 75.00% 100.00%