Lucero
COJON
BUSINESS ADMINISTRATOR /
ASSISTANT
ABOUT ME
With six years of dedicated experience in
customer service, including a year in
technical support and nearly three years as a
team manager at a dynamic tech company, I
have honed my skills in communication,
problem-solving,
and
leadership.
My
commitment to honesty and teamwork has
not only fostered a collaborative work culture
but has also allowed me to effectively lead
and motivate my team. As a virtual assistant, I
bring these qualities along with a strong
sense of responsibility and a willingness to
undertake any task.
CONTACT
JOB EXPERIENCE
TEAM MANAGER, CUSTOMER SUPPORT
GoTo Technologies S.A
June 2021 - Present
Team Manager, Customer Support
TECHNICAL SUPPORT REPRESENTATIVE
GoTo Technologies S.A
March 2020 - May 2021
Support Specialist for Tier I (6 months)
Support Specialist for Tier II (9 months)
--Guatemala
TOOLS
Communication tools
Slack, Microsoft teams
CUSTOMER SERVICE REPRESENTATIVE
Telus International
March 2014 - February 2020
Customer Service Representative in English
2016 - SME, Subject Matter Expert
2017 - Resolution Specialist, Telus Client Care
2019 - Supervisor, Telus CC (Temporary posititon)
Productivity tools
Google Calendar, Trello,
Microsoft Planner, Calendly
Organization tools
ACADEMIC INFORMATION
Evernote, Google Drive, Dropbox
Customer Relationship Management
(CRM) tools
Salesforce
LANGUAGES
Spanish -Native
English - C1
HIGH SCHOOL - SCIENCE AND LETTERS
La Pradera Bilingual School
2012 - 2013
BACHELOR'S DEGREE OF ADMINISTRATION IN MARKETING
Galileo University
2019 - Present
