Lucie Kasoki

❖ Personnel Profile

Motivated and friendly bartender with exceptional social skills, communication abilities, and customer service backgrounds.

I am a clear communicator and work well individually as well as part of a team.

❖ **Education Background **

**• Mulo high school -**sept 2009-July 2017

High school certificate 

•University catholic of graben (UCG) October

2017-June 2019

Degree of Agricultural science 

❖ **Skills **

•Excellent verbal communication skills French and English.

•I feel very confident in communicating with people from all walks of life.

•Able to multi-task, with the ability to prioritize workloads in face of deadlines.

•Handling complain from customers combine patience determination and persistence 

•Excellent communicator and relationship builder skills 

❖ Experiences

Salesperson at village royal restaurant. Aug 2012-Dec 2014 

Meeting and greeting customers and making them feel welcome 

Help customers to find items in the store

Check the orders of customers and processing them

Attend team meetings and share ideas for progress in the company

Deal with customer’s feedback, inquiries, complainand refunds

Liaising with head office to ensure relevant stock is delivered on time

Using negotiations and communication skills to attract customers.

Vodacom Congo customer service representative. Jan 2015-May 2017

Supporting client with planning and developing a budget and delivering campaigns according to the KPIs agreed 

Leading daily client engagements and strategy discussions 

Answering customer’s inquiries via call or email regarding activation of phone and new sim card and troubleshooting 

Escalating calls to the appropriate departments and properly documenting calls for future references.

Languages

•English

•French

❖ **Hobbies **

I have recently joined my local, which is something I have never tried before, but enjoy a great deal. Ithas not only given me the opportunity to stay fit and healthy but it has also given me the chance to meet new people and develop my team building skills in the process.