Lucita M. Cedillo

 Lucita M. Cedillo B7 L7 Freewill Subd Subdivision Putatan, Muntinlupa City Mobile #:- Email:- Skype: mesh.cedillo Objectives: Seek to diversify my skills and talents in another industry and as part of a larger organization. To build a long term career in an organization to further my professional career and utilize my skills that effectively contributes to the growth of the company. Work Experiences: A. Desk Remote Services (Mar 2017-Present) HOME-BASED (Part-time) Talent Manager/ Project Manager/ Training Manager/ Supervisor Overall charge of the planning and execution of a particular project Sourcing, attracting, recruiting, interviewing, and on-boarding employees Transfer of training skills to the job is a particularly important skill of employees who work in training. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct Orientation/ Coaching sessions. Create brochures and training materials. Develop multimedia visual aids and presentations. Create testing and evaluation processes. B. STI College Alabang (June 2016- Mar 2017) SHS Professor Teach courses in Physics, Chemistry, Mathe matics, Philosophy, Literature the person in overall charge of the planning and execution of a particular project. Work with students who are studying for a degree or a certificate or certification or are taking classes to improve their knowledge or career skills Develop an instructional plan (course outline or syllabus) for the course(s) I teach and ensure that it meets college and department standards Plan lessons and assignments Work with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses Assess students’ progress by grading papers, tests, and other work Advise students about which classes to take and how to achieve their goals Stay informed about changes and innovations in their field Conduct research and experiments to advance knowledge in their field Do original research and analysis in books and academic journals C. Outsourcix Inc. (August 2016 to October 2016) Account Manager responsible for the management of sales, and relationships with particular customers. maintains the company's existing relationships with a client or group of clients, to continue using the company for business. Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Forecast and track key account metrics Assist with high severity requests or issue escalations as needed D. Personiv -6F/10F Aeon Bldg.Northgate CyberzoneAlabang, Muntinlupa City Senior Recruiter (March 28,2016-June 2016) Developing and recommending recruiting strategies to ensure a successful search in a given time frame Developing and maintaining a strong network of contacts for HR to identify and source quality candidates. consulting with hiring managers on staffing and recruitment policies pre-screens all applications for all vacancies, helps managers to develop interviews, conducts interviews and performs reference checks when required. Establishes salary, send-out candidates to HR, issues regret letters E. American International Group (AIG)- The Paragon Corporate CenterMadrigal, Muntinlupa City FNOL Administrator / Claims Examiner (September 29 2014- Nov 2015) Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation Resolve complex, severe exposure claims, using high service oriented file handling Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments. Present cases and suspected frauds Look at the policy to check if the benefit is covered or not F. American International Group (AIG)- Northgate CyberzoneAlabang, Muntinlupa City Customer Service Representative (January 2014- September 2014) 1. Customer Service Representatives respond to insurance inquiries. 2. Give technical support to the broker to use the portal, sales and create policies G. First Source Limited Solutions Inc.- Northgate CyberzoneAlabang, Muntinlupa City Customer Service Representative: April 2013 –September 2013 Customer Service Representatives respond to customer bank inquiries via telephone Assist customers with routine account-related requests such as: Security Verification Balance Inquiry; Available Balance, Avalaible Cash Payments; Stop payments; Payment holds Inquiries about bank deposit products, interest charges, service charges Balance transfers Payment allocation Sales and upselling Credit Cards and promotions H. Customer Service Representative: May 2011 – January 2013 APAC Customer Service- Northgate CyberzoneAlabang, Muntinlupa City 1. Customer Service Representatives respond to customer medical inquiries via telephone 2. Communicate with Pharmacies and Medical Offices via inbound calls while demonstrating high quality customer service standards, strictly adhering to program trained standards and providing good verification of the account 3. Assist customers with routine account-related requests such as: EligibilityClaims BenefitsAppeals CoverageAuthorization I. ESL Teacher/ Private Tutor April 2007- November 2011 Victor’s Tutorial and SPED Therapy Center- AlabangMuntinlupa City Instruct students in both English language and literature at primary and high school level. In such cases the majority of students already speak the language and it is a case of honing their grasp of grammar and furthering their knowledge of literature. Tutors seek to help others understand and learn various academic subjects. They must be patient and understanding, as well as be able to assist, evaluate, motivate, develop and integrate their students in learning. Education: Tertiary Diploma:PamantasanLungsod ng Muntinlupa Bachelor of Secondary Education (General Science/Physical Science)2011 OJT: Physical Science; Chemisty and Physics High School Diploma: Pedro E. Diaz HighSchool2004 Primary Diploma:Putatan Elementary School2000 Trainings Attended: K-12 Teacher’s Seminar 2013DulaangSk ng Muntinlupa Seminar 2006 Leadership Training 2006Advance Integrated Theater Art Workshops 2006 Math Teachers Association of the Philippines –Journalism Seminar 2000 (MTAP- Awards Received: Singaporean College of Insurance (Personal General Insurance (PGI) Certification Basic Insurance Concepts & Principles (BCP) Certification),Consistent honor student- (Primary to Tertiary), Scholar ng Bayan (Tertiary), 3rd placer Impromptu Speech (Secondary), 1st placer Feature Writing Contest (Primary), Former President (YABS Council), Former Director of Legal Matters (DulaangSk ng Putatan) Special Knowledge, Skills and Abilities Tact and diplomacy in dealing with both customers and employees Strong organizational skills Good Communications verbal and written  Able to work well under pressure, change and uncertainty. Proficient computer and keyboard skills Detail orientated Mathematical aptitude Flexibility and ability to multi-task Ability to meet/exceed a set of defined account productivity measurements. Be able to identify opportunity for, and implement process improvements.  Positive contribution to the team Analytical and problem solving skills Personal Information: Name:Lucita M. CedilloNickname: Mesh Age: 29Birthdate: January 30, 1987 Monther’s Name: Fe M. CedilloOccupation: Housewife Father’s Name: Periano F. CedilloOccupation:Deceased Height: 167.6Weight:57 kg Character Refences: Jo-An Michelle MacahiligTanya Wagon Team Leader- APAC Customer ServiceOperations Manage- AIG- Ms.MarianMuyotCleo Certeza Schmidt-Kastner Directress- Victor’s SPED and Theraphy CenterTrainer- AIG- I hereby declare that the above information is true to the best of my knowledge and belief. Lucita M. Cedillo Applicant