Lucy Wainaina

LUCY WANJIKU WAINAINA Financial Economist Account & Project Management | Creditor and Debtor Management | Forecasting & Operational Planning | | Customer Support and Retention | Stakeholder Engagement | Market and Industry Research | Risk Assessment | Program Management | Sales Force| Microsoft Excel | Sage One Accounting & Payroll Tel: - | Email:-Location: Nairobi, Kenya PROFESSIONAL PROFILE A commercially savvy economist with a specialization in finance, bringing expertise in mathematics, statistics, operational planning, cross-functional team collaboration, client relationship management, risk mitigation, and stakeholder management. With a proven track record spanning various sectors, including agriculture, livelihoods, climate, and circularity, I offer a versatile skill set tailored for success. As an expert in communicating complex research and analysis, I have consistently delivered valuable insights to clients and stakeholders. My proficiency extends to evaluating macroeconomic indicators and industry-specific metrics, providing a solid foundation for strategic business planning and informed decision-making. My experience includes formal evaluations of program-specific processes, where I excel in identifying deficiencies and implementing precise corrective action plans. This ensures that cost efficiency, adherence to schedules, and optimal technical performance are steadfastly maintained throughout the lifecycle of administrative contracts. I possess a strong commitment to translating organizational objectives into tangible achievements while driving key goals and principles to fruition. My dedication to excellence, combined with my comprehensive skill set, positions me as a trusted partner for organizations seeking sustainable growth and success." Professional Strength:  "Proficient in data analysis, I excel in collecting, analyzing, and interpreting data to assess and quantify social and environmental impact. My ability to define and track key performance indicators (KPIs) and impact metrics tailored to specific projects or initiatives ensures precise impact measurement.  I possess fundamental knowledge of prominent impact measurement frameworks such as Social Return on Investment (SROI), Theory of Change, and the UN Sustainable Development Goals (SDGs). While my understanding is at a foundational level, I am committed to expanding and applying this knowledge to align impact assessment with global standards effectively."  My skills extend to stakeholder engagement, enabling effective interaction with diverse stakeholders, including beneficiaries, donors, and partners. This fosters collaborative data gathering and valuable feedback collection.  With a strong foundation in reporting and communication, I can convey impact results effectively to stakeholders and investors, facilitating informed decision-making.  Furthermore, I have hands-on experience in program design, crafting and refining programs to maximize their social and environmental impact. My knowledge of sustainability practices and ethical considerations further enriches my approach to impact measurement and management.  Adaptability is a key asset, as I can tailor impact measurement strategies to diverse sectors and contexts. My commitment to continuous learning and improvement ensures that impact measurement practices remain up-to-date and effective." Career Highlights - Avenue Lease and Rentals  Process improvement: Streamlined and automate the operations process i.e. through the development and implementation of checklists and databases. The experience gave me a deep appreciation on the importance of automation that resulted in improved efficiency and reduction Lucy Wanjiku Wainaina Page|1      of errors. Financial Data Analysis: Created a Financial Analysis schedule that provides recommendations based of prospective companies' books. Providing a competitive edge over competitors: Introduced the concept of post-sale surveys, hence, providing competitive advantage over existing competition. Capacity Building: Created a novel training manual for the receivable’s sale cycle, now used by the current hires at Avenue Leases and rentals as a guide. I provided training and support to new staff that ensured smooth transition into their new roles. Sourcing and identifying Prospects: Supported the Board by creating a Pipeline Solution to monitor the process of sourcing and identifying prospective and eligible clients. Digital Marketing | Content Creation: Spearheaded the implementation of a new web presence for the company’ profile, significantly increasing exposure and brand recognition. Strategized ways to optimize marketing campaigns to enrich online presence and drive revenue. Lucy Wanjiku Wainaina Page|2 Articles | Content Creation: As a content contributor, I work closely with editorial teams to craft compelling visual and written material that is both informative and engaging. EXPERIENCE Operations & Data Analysis Assistant | June 2019 – Ongoing Avenue Lease and Rentals Key Contributions Financial Management: • Proficient in financing-related activities, including loan repayments, compliance monitoring, and asset valuation. • Skilled in negotiating and managing financing agreements, insurance policies, and vendor contracts. • Expertise in reviewing and negotiating nondisclosure agreements (NDAs) related to financing and asset management. • Diligent in bank reconciliations and statutory report submissions. • Actively involved in revenue enhancement through the Long Selling Cycle of Rental Receivables. Analysis and Planning: • Experienced in research and data synthesis for project reports and presentations. • Expert in analyzing and computing Lease Rentals using the Discounted Cashflow Method. • Skilled in measurement planning, methodology development, and strategy design. • Proficient in developing measurement strategies and designing data collection tools. • Competent in data analysis, visualization, and producing compelling data products. • Offers capacity building, coaching, and support to strengthen measurement practices. Project Management: • Competent in project coordination and management, ensuring timely and budget-compliant execution. • Contributes to business operations by developing reports, presentations, and training materials. Relationship Building: • Effective at nurturing existing and new relationships to improve lease renewal chances. Customer Care & Sales Representative | October 2016 – June 2019 Hotpoint Appliances Limited Key Contributions • • • • • • • Customer Relationship Management: Recorded customer interactions in Sales Force, maintaining accurate records and tracking over 500 customer inquiries monthly. Established and nurtured positive relationships with customers, resulting in a 25% increase in customer satisfaction ratings and a 10% growth in customer retention. Service Improvement: Prepared status reports on customer service issues, leading to the implementation of service enhancements that resulted in a 15% reduction in customer complaints. Financial Management: Managed daily cash flows within the department, ensuring 100% accuracy in banking transactions completed on time. Issued credit notes and cash receipts, contributing to a 10% increase in on-time customer refunds and financial transaction processing. Financial Analysis and Problem Solving: Conducted investigations into accounting discrepancies, leading to the resolution of 90% of identified issues within a 48-hour timeframe. Pricing Strategy: Proposed pricing strategies based on customer retention data, resulting in a 5% growth in overall revenue. Lucy Wanjiku Wainaina Page|3 VOLUNTEERING EXPERIENCE Lesirwo High School Community Project | Ongoing A community mobilization project borne out of the need to empower young girls and women who are going through various form of stigmatization, abuse and health challenges as a result of their  their natural monthly cycle. Key Contributions  Increasing girls’ presence, confidence and concentration in school and school activities  Reducing abseentism, improving academic performance and personal hygiene.  Increasing knowledge of menstrual hygiene management amongst the young generation who would serve as change agents in their communities.  Facilitating the achievement of the United Nations’ Sustainable Development Goal 6 (SDG #6) in Kenya EDUCATION Bachelor of Business Science in Financial Economics | 2012 – 2016 Strathmore University, Nairobi – Kenya PROFESSIONAL DEVELOPMENT TRAINING  Professional Diploma in Data Analytics | Code Pamoja Institute of Professional Studies - Ongoing  Certificate in Excel & Financial Modelling | Vana Capital  Credit Management Training | Leasing Association of Kenya ACADEMIC MERITS  Undergraduate project Presentation | Cape town, South Africa - 2015 Project: ’Forecasting Foreign Exchange Rates in Kenya using Stochastic Models (A comparison between Geometric Brownian motion and Merton Diffusion Jump’’  Strathmore International Mathematics Conference | Participation - 2015 Lucy Wanjiku Wainaina Page|4 RESEARCH & PUBLICATIONS  Forecasting foreign exchange rates in Kenya using stochastic models | Wainaina, Lucy W http://hdl.handle.net/11071/5039 | BBSFE Research projects (2016) - Strathmore University. REFERENCES Mary Wanza Kipkemoi | Senior Research Assistant, Global Reports & Trends Unit, Knowledge & Innovation Branch, United Nations Human Settlements Programme (UN-Habitat) | Tel: - Samuel Ngigi | Business development Manager, Co-op Trust investment Services Limited Tel: - | Email:-Stephen Wandwasi | Manager, Fund Accounting | Zamara Actuaries, Administrators & Consultants Ltd. Tel: - | Email:- Lucy Wanjiku Wainaina Page|5 Lucy Wanjiku Wainaina Page|6