Luis Serrano

Luis Carlos Email Address Serrano Phone -Calle 144 # 12-24. Apto 601 - Objective I have experience Managing the business relationship with Nokia Partners in Latin America. I also add value in Services Procurement and in Support Service Delivery for 3rd Parties Are you looking for a Professional to be in charge of the Negotiation, Purchase and Management of Support Services for companies like HPE, Cisco, Juniper, Oracle, Dell, IBM and others ? I keep good relationships with Services Account Managers in Latin America More than 20 years of experience in Telecommunications Experience 3rd Party Services Manager Nokia Colombia August-2010 - December-2018 Responsible for the business relationship with the third party vendors that are part of Nokia Solutions: Cisco, Juniper, HP, Oracle/SUN and many others in Latin America Services purchase based on the Scope of Work (SoW) and Service Level Agreement (SLA) at the best cost/benefit Management of the Service Delivery process Service Product Manager Pre-Sales role. I prepared services offers for RFQs. It included Nokia and 3rd Party Products Nokia Colombia August 2008 –July 2010 Radio Access Manager Nokia Colombia July-2006 - July-2008 Responsible for the Radio Access group in the Andean Region (Colombia, Venezuela, Ecuador and Perú) People Management, Competence Development, Cost/Budget Management for 64 persons Radio Access: BTS, BSC, RNC Kepner Tregoe Trainer: Problem Analysis Methodology Support Services Engineer Nokia Colombia March-2003 - June-2006 Operations Engineer Lucent Technologies Colombia November-2000 - January-2002 Head of IT and Telecomunications Responsible for providing technical support services for the Mobile solution offered to Claro / America Movil Comcel, the largest Mobile Operator in Colombia I worked implementing the Optical Networks solution for a carrier in two cities in Colombia. It was the biggest solution sold by Lucent in Colombia Responsible for IT infrastructure and the Communication Networks of the bank Selfin Bank Colombia July-1996 - September-1999 Education Electrical Engineering (B.E.) Los Andes University Bogota, Colombia 1995 Negotiation CESA Bogota, Colombia 2011 Skills Negotiation Leadership Time Management People Management Attention to details Telecommunications knowledge Creativity and Innovation Solid Principles High sense of responsibility Business Relationship at Latin America level Languages English Medium-High