Lungelo

Lungelo Nene’s Resume Contact (mobile): (- or (- Email:- Personal Details Location Nationality Age EE/AA Status Pretoria (South Africa) South Africa (ID:- (15 January 1987) African Female Next Job Preferred Quality Assurance Officer, Paralegal Admin Assistant, Officer Knowledge Management & Consultant Business Integration To obtain a qualification that will increase eligibility for better positions and advances my career. It would also allow me to have a broader view of the banking industry and what other aspects affect the banking operations; while building on the knowledge obtained when doing the NQF level 5 qualifications in Banking Services and Advice. Notice Period 30 days (negotiable) Skills Competency Intermediate Level Verbal and Written Communication Computer Literacy(Ms: Office Suite) Customer Service Interpersonal Skills Languages Competency Read, Speak, Write Xhosa English Sesotho IsiZulu Employment History 1. Company Period Position Department Duties Absa Cash Solutions Africa Operations 1 June 2016 to date Client Liaison Officer RBB Cash Solutions Africa Operations 1 • • • • • • • • • • • • • • • Company Period Position Department Duties 2. Barclays Shared Services Africa(BSSA) September 2013 - Current BSSA Service Centre Consultant Botswana Voice • • • • • • • • • • Reason For Leaving 3. Company Period Position Department Send all reports timely and within required times lines – Trackers (Daily reports etc.) Weekly reports CLO PAL. Conduct 15 client visits in accordance with clients banking needs and make 40 courtesy calls to maintain good rapport each month. Resolve all queries & requests received within SLA & log on the Share Point daily: Prepare journal grid for mispost corrections exceeding 30 days. Log all client complaints on CCP daily and resolve within SLA Keep accurate internal & external client list. th Clear dormant accounts before the 25 off each month. Conduct an Internal customer survey once a year. Arrange weekly meetings with SBV and Barclay’s room to ensure efficient banking and customer satisfaction. Interact with Key Accounts Managers on a weekly basis regarding their client portfolio. Identify inefficient banking and proactively interact with the client /Centre to change. ( Example Clients with high volume of Differences, Incorrect deposits: notes versus coins ) Analyse the difference report to identify top 5 clients Improve inefficient banking of 10 clients per year. Weekly meeting with the Centre/teller/SBV area to discuss banking problems experienced. Inform the National Customer Relationship Manager & Regional Manager of any Client Dispute not resolved within 5 working days. Handle Cards Activation requests, Statement And Billing Enquiries and generate sales leads Deliver prompt, efficient and quality customer service through adequate product knowledge of credit cards. Resolve customer queries within specified service level agreements. Build and maintain strong relationships. Take action to resolve or update the status of the enquiries Accumulate and analyse information for purposes of problem solving, advice and improvement. Handle segmented written enquiries in the email queues. Adhere to correct procedures prescribed by card quality processes. Support team by sharing knowledge and best practice. Log customer servicing complaints. Seeking new challenges. Standard Bank South Africa June 2012 - September 2013 Customer Service Consultant Card Division 2 Duties • • • • • Reason For Leaving 4. Company Period Position Department Duties Seeking better career prospects and job security ( permanency) ABSA 1 November 2010 - 29 February 2012 Sales & Collections Consultant Absa Micro Enterprise Finance • • • • • • Reason For Leaving 5. Company Period Position Department Duties Daily marketing of loan products to small business owners Obtain and verify information from customer and completing of application forms Assessing affordability by calculating the willingness to repay, the markup and monthly turnover. Completing the business income statement, balance sheet and determining key ratios Managing my portfolio of clients by managing my diary, keeping track of daily, weekly & monthly targets to maximising sales and retention opportunities. Managing delinquency making monthly calls to customers within agreed time to ensure that loan accounts are paid timeously. Business unit discontinued. Mercantile Bank Limited 1 year 3 months Security Admin Clerk Bank Securities • • • • • • • • • Reason For Leaving First call resolution of card related queries & escalating where required. To verify balances on all regular MasterCard & Visa cards. To e-mail & fax the statements on all regular master cards. To check on all authorisations on all regular master cards. Consider interdependencies & impact on others if the job is not performed effectively. Opening of loan accounts on the Nautilus system. Preparation of security documents for loans, leases, overdrafts, instalment finance as well as temporary overdrafts. Closing of accounts on the Nautilus system. Updating the electronic security register. Liaising with the branches to ensure customer satisfaction with queries handled by our department and releasing of vehicle registration documents once vehicle accounts were paid up. Providing settlement figure quotes. Preparing change of ownership and paid up letters. Instructing attorneys to register bonds. Attending to and resolving internal queries in respect of retail deals relating to bonds, instalment finance, loans and overdrafts. Contract expired. 3 6. Company Period Position Department Duties Mercantile Bank Limited 17 March 2008 - 27 February 2009 Sales and Service Administrator Branch • • • • • • • Reason For Leaving Balance the branch daily ensuring that all teller transactions balance and all actions carried out by Sales and Service have been captured accordingly. Split reports & distribute daily branch reports to enable the Teller manager, Sales & service manager and Branch manager to have a view of all actions carried out on the day. Check the status of accounts opened, debit orders, standing orders and funds transfers processed on the day. Handle provisional statement requests &enquiry requests The re-opening of official statements and the issuing & re-ordering of cheque books. Place outgoing mail in mail bags daily and sign for incoming mail & distribute. Closing of accounts on the as400 system. Moved to other department within the organisation. Educational History 1. Institution Qualification Obtained Year Completed Milpark Business School NQF 5 Banking Services and Advice 2009 Modules • • • • • • 2. Institution Qualification Obtained Year Completed Economic Fundamentals in the Investment Environment Fundamental Principles of Basic Accounting Personal Financial Advisory Service Deposits and Business Principals Financial Legislative Requirements Financial, Bank and Insurance Concepts Parklands High School Grade 12 (Matric) 2005 Subjects • • • • • • Certifications: English Afrikaans Biology Mathematics Physical Science Business Economics White Belt Certified FAIS Regulatory Exam: RE5 4 Reference(s) 1. Company Team Leader Contact Number ABSA Cash Solutions Arshaad Toffie (- or (- 2. Company Team Leader Contact Number Barclays Shared Services Africa(BSSA) Johan Olivier (- or (- 3. Company Team Leader Contact Number Standard Bank South Africa Caswall Vaughan (- or (- Team Leader Contact Number Hastings Muravha (- 4. Company Team Leader Contact Number ABSA Nontlahla Poto (- or (- 5. Company Team Leader Contact Number Mercantile Bank Limited Leona Abrahams (- or (- 6. Company Sales and Service Manager Contact Number Mercantile Bank Limited Mandy Brown (- 5