Luven Mary Lofranco

LUVEN MARY LOFRANCO VIRTUAL ASSISTANT I am a virtual assistant with an administrative, customer support, lead generation, data entry, research, leadership, and e-commerce background. I aim to provide outstanding results and help clients expand their businesses globally. EXPERIENCE Lead Researcher Neovora JUL 2021 - JAN 2023 Lead list building using the research parameters set by the client Recording list through Google Drive shared file Specific research of companies and C-Level personnel with the help of system tools such as Lead Kahuna, Klean Leads and Icy Leads Customer Support Specialist CONTACT INFO Email:-Mobile: - Location: Davao City Philippines 8000 CORE COMPETENCIES Ambitious Communicative Critical Thinker Dependable Highly Trainable Organized Proactive SKILLS Admin Assistant Basic Shopify Customer Support Leadership Lead Gen Order Processing Product Research Tracking & Logistics Walmart & Amazon Store Mgmt HOME OFFICE Think Innovations - Remote Staff PH MAR 2020 - NOV 2022 Managing and updating CRM info using NetSuite Sending paperwork through email for the insurance claim to be completed Coordinate with other department by forwarding documents sent by clients Manager | Assistant Manager | Walmart Store Manager Credit Antidote - Walmart Automation Department DEC 2020 - MAR 2022 Develops, coordinates, & enforces systems, policies, procedures, & productivity standards Assisting HR by conducting final interview and coaching session Onboarding newly hire virtual assistants Walmart management which includes email support, order processor, listing reviewer, tracking & updating orders, processing returns & refunds, and generating daily sales report Lead Researcher TitanHouse AUG 2019 - JAN 2020 Lead list building using the research parameters set by the client Updating information using the company's built CRM From general to specific research with the help of system tools such as Hunter, Snovio, Crunchbase Lead Researcher Rho AI APR 2019 - DEC 2019 It's a mix of lead and academic research with parameters set by the client Updating information using the company's built CRM and google sheet file From general to specific research with the help of system tools such as Bloomberg, ZoomInfo, AnyMail Ecommerce Dropshipping Customer Support Focusinc Group International JUN 2017 - JUN 2018 Providing customer support through email in multiple ecommerce platform such as Amazon, Ebay, Walmart, Newegg, Jet Orders and Overstock Coordinating with the supplier for replacements & refunds Contacting couriers for tracking updates and/or filing claims Generating data for daily reports or doing any adhoc tasks given by the client Customer Support Specialist Offsourcing Inc. JUN 2015 - MAY 2017 Provides customer support through phone, live chat and email with multiple concerns such as order info, refund, replacement, retention, promotions and delivery status Account Associate VXI Global Solutions Inc. MAY 2014 - FEB 2015 Financial account that caters customers from Western Union Global through phone with money transfer concerns EDUCATION Bachelor of Science in Criminology MATS College of Technology |- let's talk! Masters in Criminal Justice Education University of Mindanao | 2015 - 2016 | Undergraduate